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Deputy Service Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Macclesfield

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Category:

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Contract Type:
Not provided

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Salary:

38688.00 GBP / Year

Job Description:

We are recruiting a Deputy Service Manager to lead and develop a high-quality, person-centred support service for individuals with Mental health, learning disabilities, and self-harm and suicidal ideation needs, including individuals who may present with complex or challenging behaviours. This role will initially manage one service in Macclesfield supporting 3 people, each with their own self-contained apartment and core team. Primary diagnosis of Mental health need, the individuals we support may also have: The role with take full operational responsibility and work closely with a dedicated team of Team leaders and Support Workers. As the service and local area grow, the role will expand to include responsibility for additional services, offering an excellent opportunity for career progression within a growing organisation. This is a hands-on leadership role, combining operational management, quality assurance, and direct team support to ensure outstanding outcomes for the individuals we support.

Job Responsibility:

  • Take full responsibility for the day-to-day management of the service, ensuring safe, effective, and person-centred support
  • Ensure care and support plans, risk assessments, and documentation are accurate, up to date, and outcome-focused
  • Oversee rotas and staffing levels, providing contingency cover when required to maintain service continuity
  • Conduct regular quality assurance checks, audits, and spot checks to maintain high standards of care
  • Ensure compliance with CQC Fundamental Standards, legislation, and company policies at all times
  • Provide direct line management, supervision, and appraisal to Support Workers
  • Lead, motivate, and develop the team, acting as a positive role model and senior practitioner
  • Support recruitment, induction, and ongoing training of staff
  • Identify training and development needs and ensure staff are competent and confident in their roles
  • Address performance, conduct, and capability matters promptly and professionally
  • Act as the safeguarding lead for the service, ensuring concerns are managed in line with policy and local authority procedures
  • Complete and review risk assessments and behaviour support plans
  • Provide guidance and leadership in supporting individuals with complex needs and behaviours that challenge
  • Oversee medication management processes, audits, and safe practice
  • Build and maintain strong relationships with individuals we support, their families, and advocates
  • Liaise effectively with external professionals including social workers, commissioners, GPs, and allied health professionals
  • Act as the main point of contact for escalated concerns, incidents, or complaints, ensuring timely resolution and learning
  • Maintain accurate and confidential records in line with GDPR requirements
  • Monitor service performance and contribute to service improvement planning
  • Support financial and resource management, including equipment, maintenance, and health & safety checks

Requirements:

  • Experience as a Service Manager, Deputy Manager, Supervisor, or Team Leader within health and social care
  • Experience supporting individuals with complex needs and behaviours that challenge
  • Strong leadership, communication, and organisational skills
  • Sound knowledge of CQC standards and safeguarding processes
  • Full UK driving licence and access to a vehicle

Nice to have:

  • Experience setting up or developing services
  • Experience working in community or home-based support settings
  • Relevant health and social care qualification (or willingness to work towards)
What we offer:
  • Permanent, full-time contract
  • Competitive rate of pay
  • Clear career progression and development pathway
  • Ongoing training and professional development tailored to your individual development needs
  • Paid holiday
  • Pension enrolment
  • Standard sick pay
  • Free training and coaching
  • £250 Refer-a-Friend bonus

Additional Information:

Job Posted:
April 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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