Deputy Sales Manager Job at IKEA (Hyderabad)

Job Description

Job ID: 269648. We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Job Responsibility

Lead and inspire your team to optimise the shopping experience to secure satisfied customers and increased sales and profitability in your store
Use your knowledge of the IKEA product range, the local market, competition and customers
Use the IKEA tools and expertise of your team and your colleagues to support you
In your strategies and actions, always consider and steer the business in a multichannel retail environment, particularly the IKEA store and IKEA website
Actively work towards fulfilling the four tasks of the IKEA store: to act as a highly efficient, and staffed, sales mechanism
to show home furnishing solutions full of inspiring home furnishing ideas
to serve as a well-qualified home furnishing specialist
to provide a day out for the whole family
Secure a consistent, seamless positive customer experience through all channels by ensuring that your department is always striving to fulfil the three IKEA customer motivators: 'Is it worth it?', 'Can I trust IKEA', 'Is there something for me?'
Ensure your shopkeepers have the right number of co-workers in the right place at the right time to run their shops successfully and ensure their co-workers are ready and available to serve customers and help them buy
In cooperation with your manager your deliver and lead the commercial action plan for your store
taking input from the team and the matrix manager to ensure the department supports the achievement of the agreed goals for the country, maximises sales and generates sustained long-term profitability
Secure successful implementation of country priorities and the sharing and implementing of good solutions
Ensure your shopkeepers understand the multichannel retail environment they are working in and know how to use this in the best and most commercial way for different customers
Analyse the qualitative performance of your store using IKEA research tools to improve the IKEA mechanical sales system and easy buying process through all channels
Know your local market potential and work with your team and other functions to ensure your store is locally relevant throughout the different sales channels
Follow up your financial goals, KPIs and costs, and act on deviations
Motivate and develop team members by agreeing clear goals, expectations and conducting follow-ups
Secure competent and high-performing teams and leaders who inspire and empower every co-worker to recognise and understand their contribution
Identify and develop the many talents within the department to secure succession planning
Understand the IKEA social and environmental commitments and know how you can contribute to sustainability

Requirements

Passionate about people, business, IKEA’s purpose and continuously driving better performance
Energized by increasing customer value, driving business growth and contributing to overall success and results through people
Motivated by leading and developing people
Business-minded and result-driven with a customer focus
Experience of leading and developing people with good results in a fast-paced environment
Prior experience of working in a customer-oriented (service or retail) industry
Proven record of consistently meeting agreed budgets and goals and working on plans over several years
Experience of leading and managing a team preferably gained in customer-oriented service or retail environment
Passionate about selling and getting the best for the customer, developing people and talent and interested in people’s everyday life at home and home furnishing
Experience of setting and implementing action plans, budgets and following up goals
Ability to understand profit and loss and how to affect its result through departmental actions
Capability to lead business through people by demonstrating strong leadership capabilities
Ability to make things happen
Previous experience of taking commercial decisions based on local market information and ability to manage a variety of activities in parallel
Ability to engage a receiver by creating a passion for your plans
Experience and the ability to confront and manage poor performance
Proven ability to understand cause and effect of decisions