Deputy Retail Operations Manager

• Support the Retail Operations Manager on the delivery and running of the retail outlets across Repton School including coffee shops and the School shop
• Lead the retail teams to ensure all locations have great people focused on delivering an excellent customer experience
• Co-ordinate with all stakeholders to ensure clear communication of resources required to deliver the services dependent upon the demands of the business and the service level agreement
• Act as an initial point of contact for all customer groups using the facilities within your control
• Whilst focusing predominantly on the Senior School, this role is through School and covering both sites (Repton Senior and Repton Prep) as necessary, as well as other Repton Enterprise duties

• Lead by example with professionalism and a proactive approach in daily operations
• Assist in motivating, coaching, and developing staff to ensure consistent performance
• Take responsibility for preparing and adjusting staff rotas to meet business needs
• Ensure fair and balanced scheduling while maintaining compliance with regulations
• To assist the Retail Operations Manager in developing each area of the operation in line with the school’s expectations/budgetary constraints and agreed offer development plans
• To ensure compliance with the agreed health and safety policy and the completion of daily due diligence diary, adhering to COSHH regulations regarding food, equipment, materials and general safety

Holidays: 25 days, plus Bank Holidays