Deputy Restaurant Manager Job at Elior UK (London)

Job Description

Based onsite at our Bishops Avenue residence, we are seeking a Deputy Restaurant Manager to ensure that every event delivers a seamless, memorable guest experience while maintaining operational efficiency, quality standards, and profitability. Working Pattern: 2 days out of 7 | 10:00am - 8:00pm | 20 hours per week.

Job Responsibility

Champion a resident-first culture, ensuring every interaction reflects warmth, professionalism, and attention to detail
Professionally and promptly manage incoming enquiries via phone and email, following up and driving them through to resolution
Anticipate client and guest needs, resolving issues discreetly and proactively
Gather client and guest feedback to continuously enhance the overall experience
Conducting site show rounds for prospective clients, families, and partners
Conducting menu tastings and working closely with clients to tailor events to their expectations
Identifying and developing marketing and promotional opportunities to enhance event uptake and brand awareness
Maintain consistently high service standards aligned with brand and hospitality expectations
Plan, coordinate, and execute catering services for events including corporate functions, conferences, and social events
Oversee event setup, service flow, and breakdown to ensure flawless execution
Collaborate with culinary, sales, and event teams to deliver cohesive and timely service
Ensure menus, service styles, and event details align with client expectations and brand standards

Requirements

Passion for service excellence and people
Proven experience as an Event Manager or in a senior hospitality/events role
Strong project management skills with the ability to manage multiple events simultaneously
Knowledge of KPIs and marketing techniques relevant to event and hospitality management
Outstanding communication, presentation, and negotiation skills
A strong customer service ethos with a genuine passion for creating memorable experiences
A BSc/BA in PR, Marketing, Hospitality Management, or a related field (preferred but not essential)

What we offer

Free, tasty meals
28 days of holiday, and after two years, enjoy even more with 31 days
Leave for life's important moments
paid volunteering days
career development and learning opportunities
mental health support and wellbeing perks
pension schemes and life assurance
Exclusive discounts on entertainment, leisure, and travel
performance-based bonus

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Deputy Restaurant Manager

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