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Deputy Renewals Manager

United Kingdom, Lancing Employment contract 38000.00 GBP / Year · Job Posted May 29, 2026
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Job Description

This role sits within a young, diverse team united by a strong commitment to excellent customer service. As Deputy Renewals Manager, you will oversee and coordinate work across part of the Renewals team, providing day-to-day leadership, coaching, and technical support.

Job Responsibility

  • Lead and motivate a telephone-based renewals team to deliver high-quality customer service
  • Act as Deputy to the Renewals Manager, supporting income targets and day-to-day performance
  • Coach and performance-manage team members, acting as first point of escalation
  • Oversee renewals, MTAs, new business, claims and queries with a focus on accuracy
  • Build strong relationships with charity clients and identify opportunities to retain and grow business

Requirements

  • Experience in commercial insurance and insurance broking
  • Leadership or supervisory experience within renewals or existing business
  • Strong knowledge of FCA regulation, TCF and compliance requirements
  • Confident communicator with excellent customer service and complaint-handling skills
  • A proactive approach with the ability to drive performance and commercial results

What we offer

  • 28 days’ holiday, rising to 32 days after 2 years’ service, plus extra days at Christmas
  • Flexible working hours and hybrid options
  • Double-matched pension up to 10% of gross salary

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