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Deputy Renewals Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Lancing, West Sussex

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Category:

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Contract Type:
Not provided

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Salary:

37800.00 GBP / Year

Job Description:

This role sits within a young, diverse team united by a strong commitment to excellent customer service. As Deputy Renewals Manager, you will oversee and coordinate work across part of the Renewals team, providing day-to-day leadership, coaching, and technical support.

Job Responsibility:

  • Lead and motivate a telephone-based renewals team to deliver high-quality customer service
  • Act as Deputy to the Renewals Manager, supporting income targets and day-to-day performance
  • Coach and performance-manage team members, acting as first point of escalation
  • Oversee renewals, MTAs, new business, claims and queries with a focus on accuracy
  • Build strong relationships with charity clients and identify opportunities to retain and grow business

Requirements:

  • Experience in commercial insurance and insurance broking
  • Leadership or supervisory experience within renewals or existing business
  • Strong knowledge of FCA regulation, TCF and compliance requirements
  • Confident communicator with excellent customer service and complaint-handling skills
  • A proactive approach with the ability to drive performance and commercial results
What we offer:
  • 28 days’ holiday, rising to 32 days after 2 years’ service, plus extra days at Christmas
  • Flexible working hours and hybrid options
  • Work in a way that suits you, your role, and your department
  • Double-matched pension up to 10% of gross salary

Additional Information:

Job Posted:
March 21, 2026

Expiration:
April 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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