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This role sits within a young, diverse team united by a strong commitment to excellent customer service. As Deputy Renewals Manager, you will oversee and coordinate work across part of the Renewals team, providing day-to-day leadership, coaching, and technical support.
Job Responsibility:
Lead and motivate a telephone-based renewals team to deliver high-quality customer service
Act as Deputy to the Renewals Manager, supporting income targets and day-to-day performance
Coach and performance-manage team members, acting as first point of escalation
Oversee renewals, MTAs, new business, claims and queries with a focus on accuracy
Build strong relationships with charity clients and identify opportunities to retain and grow business
Requirements:
Experience in commercial insurance and insurance broking
Leadership or supervisory experience within renewals or existing business
Strong knowledge of FCA regulation, TCF and compliance requirements
Confident communicator with excellent customer service and complaint-handling skills
A proactive approach with the ability to drive performance and commercial results
What we offer:
28 days’ holiday, rising to 32 days after 2 years’ service, plus extra days at Christmas
Flexible working hours and hybrid options
Work in a way that suits you, your role, and your department