Deputy Operations Manager

• Work alongside 24/7 supported accommodation projects
• Play a key role in shaping, developing and improving services
• Inspire, motivate and empower teams to deliver high-quality, person-centred support that enables people facing homelessness and crisis to build independence and achieve positive outcomes
• Lead, coach and develop Team Managers across our services, driving operational excellence, continuous improvement and strong performance
• Identify opportunities to strengthen, expand and develop services, ensuring they remain responsive to the needs of the people we support and our wider communities
• Help shape the future of homelessness services, influence strategic development and make a lasting difference

• Experience of managing and developing staff to deliver excellent services and achieve positive outcomes
• Experience of supporting people with complex needs, such as homelessness, mental health challenges, substance misuse, offending histories, family breakdown or other forms of vulnerability
• A proven track record of improving services, driving performance and leading change
• Strong operational and organisational skills, with the ability to balance competing priorities and make informed decisions
• Knowledge of relevant legislation, safeguarding requirements and best practice when working with vulnerable adults and people with complex needs
• Experience of monitoring budgets, managing resources and ensuring compliance with policies and procedures would be an advantage
• Have a full driving licence and access to a vehicle

Experience of monitoring budgets, managing resources and ensuring compliance with policies and procedures would be an advantage

• 30 days' annual leave
• bank holidays
• sick pay
• health-related benefits
• eco travel incentives
• childcare discounts
• retail discounts