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Deputy Operations Lead - Neurodevelopment

United Kingdom, Chichester Employment contract 28000.00 - 30000.00 GBP / Year · Job Posted June 29, 2026
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Job Description

KT Healthcare is a family-owned private healthcare provider specialising in neurodevelopmental, brain injury and therapeutic services. We work with GPs, NHS ICBs, Local Authorities and private sector partners to deliver accessible, person-centred care. Due to continued growth within our Autism Diagnostic Service, we are seeking an experienced Deputy Operations Lead to support operational delivery, team leadership and service improvement. Working closely with the Operations Lead, you will support the day-to-day management of the Autism Diagnostic Service, ensuring efficient, compliant and high-quality service delivery. You will lead Patient Support Coordinators and Assistant Psychologist Patient Support Coordinators, oversee operational performance, support workforce planning and contribute to continuous improvement initiatives. This role is ideal for a proactive operational leader who enjoys problem-solving, developing people and driving service excellence in a fast-paced healthcare environment.

Job Responsibility

  • Support day-to-day delivery of the Autism Diagnostic Service
  • Assist with appointment scheduling, workforce planning and service coordination
  • Monitor operational performance and support achievement of service targets
  • Identify and implement process improvements and efficiencies
  • Support the introduction of new systems and ways of working
  • Provide operational cover during the Operations Lead’s absence
  • Provide day-to-day leadership and support to operational teams
  • Conduct supervision meetings, one-to-ones and appraisals
  • Support recruitment, onboarding, training and development
  • Promote a positive, collaborative and accountable culture
  • Assist with workload management and resource allocation
  • Support effective coordination of patient pathways and operational processes
  • Act as an escalation point for patient, clinician and operational queries
  • Assist with complaint investigation and resolution
  • Maintain effective communication between operational teams, clinicians and senior leaders
  • Support compliance with safeguarding, GDPR and information governance requirements
  • Maintain accurate operational records and data management practices
  • Assist with incident reporting, audits and quality improvement initiatives
  • Identify operational risks and support mitigation plans
  • Support collection, analysis and reporting of operational data
  • Monitor KPIs and identify trends and improvement opportunities
  • Assist with workforce, referral and performance reporting
  • Contribute to data-driven decision-making and service development

Requirements

  • Experience in a supervisory, team leader or management role
  • Experience working in a fast-paced operational environment
  • Strong organisational and workload management skills
  • Excellent communication and interpersonal skills
  • Experience supporting or managing team performance
  • Strong analytical and problem-solving abilities
  • Ability to interpret data and identify trends
  • Proficiency in Microsoft Office and business systems
  • Understanding of confidentiality, safeguarding and professional standards

Nice to have

  • Experience within healthcare, clinical services or another regulated environment
  • Experience managing operational teams
  • Knowledge of GDPR and information governance requirements
  • Experience producing operational reports and performance data
  • Experience supporting service improvement or change initiatives
  • Understanding of autism diagnostic pathways or healthcare service delivery

What we offer

  • Competitive salary dependent on experience
  • 28 days annual leave plus Bank Holidays
  • Employee Assistance Programme
  • Private Medical Insurance following successful completion of probation
  • Company Sick Pay
  • Contributory Pension Scheme
  • Ongoing training and development opportunities
  • Additional festive leave at Christmas
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