Deputy Market Sales & Customer Experience Manager, IKEA

IKEA

Location:
Australia, Rhodes

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As Deputy Market Sales & Customer Experience Manager, you will play a pivotal role in leading the customer and selling assignments, coaching and developing teams, utilizing market data insights, and fostering a customer-focused culture to drive growth and provide an engaging omnichannel experience.

Job Responsibility:

Lead the customer & selling assignment and unit strategy and be accountable for its performance
Lead, coach and develop a high-performing Selling and Customer team, with a customer focused culture, to achieve planned sales, profitability, growth targets and provide a rewarding customer experience
Collaborating with the commercial team to translate commercial action plans to operational goals and priorities, to address challenges, control budgets and people planning, providing support and guidance to co-workers
Secure that local market, customer, consumer and competitor insights are used to identify local market potential and continuously improve sales performance and omnichannel customer experience
Monitor individual and team performance to achieve goals and objectives, identifying and implementing corrective action where necessary

Requirements:

Minimum 2-4 years’ experience in leadership or management within commercial functions
Proven effective business acumen, people management skills and a thorough understanding of profit and loss
Proven experience to implement plans into reality and make things happen
Successful skills in problem solving, conflict management and people development
Skilled in making commercial decisions based on market data
Experience of Omnichannel customer experience

What we offer:

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

Job Posted:
May 15, 2025

Expiration:
June 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Deputy Market Sales & Customer Experience Manager

IKEA

Location:Australia, Rhodes

Category:Sales

Contract Type:Employment contract