Deputy Market Sales & Customer Experience Manager - Queensland Market, IKEA

Deputy Market Sales & Customer Experience Manager - Queensland Market

IKEA

Location:
Australia, Slacks Creek, Queensland

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

Job Responsibility:

Lead the customer & selling assignment and unit strategy and be accountable for its performance
Lead, coach and develop a high-performing Selling and Customer team, with a customer focused culture, to achieve planned sales, profitability, growth targets and provide a rewarding customer experience
Collaborating with the commercial team to translate commercial action plans to operational goals and priorities, to address challenges, control budgets and people planning, providing support and guidance to co-workers
Secure that local market, customer, consumer and competitor insights are used to identify local market potential and continuously improve sales performance and omnichannel customer experience
Monitor individual and team performance to achieve goals and objectives, identifying and implementing corrective action where necessary

Requirements:

Minimum 2-4 years’ experience in leadership or management within commercial functions
Proven effective business acumen, people management skills and a thorough understanding of profit and loss
Proven experience to implement plans into reality and make things happen
Successful skills in problem solving, conflict management and people development
Skilled in making commercial decisions based on market data
Experience of Omnichannel customer experience

What we offer:

Domestic and International Relocation is supported

Additional Information:

Job Posted:
July 26, 2025

Expiration:
August 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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