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Deputy Market Sales and Customer Experience Manager

https://www.ikea.com Logo

IKEA

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Location:
Australia, Richmond

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

Job Responsibility:

  • Oversee and lead the leaders who manage the Customer, Commercial Activities, and Self-Serve Warehouse teams at IKEA Richmond, in addition to the Planning Studio at Highpoint
  • Implement the business plan, making sure everything runs smoothly and support our growth in an omnichannel environment
  • Built and support a strong, customer-focused team, helping them grow and succeed while reaching sales and growth goals
  • Working closely with the commercial team to turn big-picture plans into day-to-day actions—managing budgets, staffing, and offering hands-on support to the team
  • Using local market and customer insights to spot opportunities and keep improving both sales and the overall shopping experience across all channels
  • Keeping an eye on team and individual performance, stepping in with support or changes when needed to keep things on track
  • Coordinate and facilitate meetings with key stakeholders, confidently speaking to large teams

Requirements:

  • Minimum 2-4 years of leadership experience in a big box or multi-site retail operation
  • Proven effective business acumen, people management skills, including leading and coaching line managers
  • Proven experience implementing plans into reality and making things happen
  • Successful skills in problem solving, conflict management and people development
  • Skilled in making commercial decisions based on market data
What we offer:
  • Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more
  • 24/7 access to our Employee Assistance Program for health and wellbeing support
  • 15% Co-worker discount
  • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
  • Co-worker uniform provided
  • Free Co-worker parking
  • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
  • Bonus programme (where eligible)
  • Co-worker Loyalty programme (extra contribution to your pension fund where eligible)

Additional Information:

Job Posted:
June 09, 2025

Expiration:
June 29, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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