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Deputy Manager

WHSmith Group

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Location:
United Kingdom , Oxford

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

WHSmith are proud and excited to launch our new partnership with a popular food-to-go bakery, bringing even greater choice, convenience, and service to our customers. We’re now looking for a Deputy Manager to support the Shop Manager in leading and motivating the team to deliver fast, friendly, and consistently high-quality service. Our teams work hard to support both customers and colleagues, offering our fantastic products to everyone on life’s many journeys.

Job Responsibility:

  • Supporting the Shop Manager in leading the team to deliver amazing results and maintaining excellent standards of the shop
  • Coaching a high performing team to achieve great sales results
  • Supporting the Shop Manager with recruitment, training/development and colleague engagement
  • Keeping a close eye on payroll controls, waste controls and customer service standards
  • Rolling your sleeves up and getting involved in food preparation as well as serving customers
  • Maintaining a clean, well-stocked and welcoming shop, creating a sense of pride within the store, ensuring the customer experience and facilities are of a good standard
  • Playing a key role in making sure that your colleagues are supported, setting measurable targets which are reviewed regularly

Requirements:

  • Proven experience in a leadership role as a Deputy Manager, Supervisor or Team Leader
  • Strong expertise in delivering excellent customer service
  • Solid background working in a food-to-go/retail environment
  • Confident in delivering all food-safety requirements, ensuring full compliance and robust due-diligence practices
  • Ability to energise, influence and motivate the team to deliver exception service and performance
  • Strong organisation skills with a proactive approach and the ability to prioritise well in a fast-paced food to go /retail environment
  • Ability to build strong relationships and communicate clearly and engagingly at all levels of seniority
What we offer:
  • Free meal and drink with every shift
  • Pension scheme
  • Holidays (Management - 33 days including bank holidays)
  • Staff discounts
  • Range of deals from retail partners
  • Employee Assistance Programme

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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