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Deputy Manager – Jollyes Pets - Whitehaven. Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.
Job Responsibility:
Support the Store Manager day-to-day and take full responsibility for all aspects of running a successful store in their absence
Managing people, financial performance, store standards, customer service
Lead by example creating an excellent culture and working environment for your team
Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet and product knowledge
Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership
Requirements:
A passion for pets and people
Previous retail management experience, where you have deputized for the Store Manager and taken a hands-on approach to managing the business on a daily basis
A team player, able to communicate effectively and build high performing and highly engaged teams
Demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance
You should be commercially aware and have a proactive approach with great planning and organisation skills
Full time, permanent position - 40 hours per week working 5 days out of 7
What we offer:
Annual bonus potential of £1-5k p.a.
iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits
Retail Trust membership – counselling, wellbeing and financial support for the retail industry
Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips
Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more
30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too
Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%)
Free colleague uniform and on-site parking
Additional paid leave for your wedding, new pet coming home and your birthday off
Enhanced Maternity leave – Full pay for first 26 weeks before reverting to SMP for 13 weeks
Enhanced Paternity leave – partners to receive 4 weeks full pay
Top Dog Award scheme – colleague nomination scheme to recognise great service and the Jollyes values with a ‘Cat nap day’ to enjoy a day off on Jollyes, as well as a ‘Top Dog’ badge and certificate
Buy/Sell holiday scheme – can purchase or sell up to 5 days provided it doesn’t take you below the minimum entitlement
Cycle2Work scheme – up to 47% off a new bike & accessories via Halfords
Care concierge supporting colleagues who are carers with access to information, services and benefits
Alvie health coaching / cancer support (specialist nurses, physio’s, nutritionists, psychologists…)
Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more