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Deputy Manager

United Kingdom, Norwich 26500.00 - 30000.00 GBP / Year · Job Posted April 20, 2026
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Job Description

Deputy Manager – Jollyes Pets - Norwich. Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.

Job Responsibility

  • Support the Store Manager day-to-day and take full responsibility for all aspects of running a successful store in their absence
  • Managing people, financial performance, store standards, customer service
  • Lead by example creating an excellent culture and working environment for your team
  • Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet and product knowledge
  • Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership

Requirements

  • A passion for pets and people
  • Previous retail management experience, where you have deputized for the Store Manager and taken a hands-on approach to managing the business on a daily basis
  • A team player, able to communicate effectively and build high performing and highly engaged teams
  • Demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance
  • You should be commercially aware and have a proactive approach with great planning and organisation skills
  • You should have your own transport with a UK driving licence

What we offer

  • Annual bonus potential of £1-5k p.a.
  • Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts
  • Retail Trust Membership: Counselling, wellbeing, and financial support
  • Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services
  • Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support
  • Workplace Pension: Legal & General scheme (EE 3%, ER 5%)
  • Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options
  • Enhanced Family Leave: Maternity and paternity packages above statutory levels
  • Recognition & Rewards: Top Dog Award with extra day off and perks
  • Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership
  • Learning & Development: Ongoing training for career growth

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