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Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.
Job Responsibility:
Support the Store Manager day-to-day and take full responsibility for all aspects of running a successful store in their absence
Managing people, financial performance, store standards, customer service
Lead by example creating an excellent culture and working environment for your team
Ensuring you and your team are delivering exceptional customer service
Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority
Requirements:
A passion for pets and people
Previous retail management experience with deputizing for the Store Manager
A team player, able to communicate effectively and build high performing teams
A proven track record in developing business performance and exceeding KPIs
Commercially aware with a proactive approach
Great planning and organisation skills
Full time, permanent position - 40 hours per week working 5 days out of 7
What we offer:
Competitive salary plus annual bonus potential
Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts
Retail Trust Membership: Counselling, wellbeing, and financial support
Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services
Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support
Workplace Pension: Legal & General scheme (EE 3%, ER 5%)
Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options
Enhanced Family Leave: Maternity and paternity packages above statutory levels
Recognition & Rewards: Top Dog Award with extra day off and perks
Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership
Learning & Development: Ongoing training for career growth