Deputy Manager

• Support the Store Manager day-to-day and take full responsibility for all aspects of running a successful store in their absence
• Managing people, financial performance, store standards, customer service
• Lead by example creating an excellent culture and working environment for your team
• Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet and product knowledge
• Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership

• Previous retail management experience, where you have deputized for the Store Manager and taken a hands-on approach to managing the business on a daily basis
• A team player, able to communicate effectively and build high performing and highly engaged teams
• Demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance
• You should be commercially aware and have a proactive approach with great planning and organisation skills
• Full time, permanent position - 40 hours per week working 5 days out of 7

A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience

• Competitive salary of £26,500 - £30,000 p.a., plus annual bonus potential of £1-5k p.a., *subject to reaching pre-agreed measures
• Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts
• Retail Trust Membership: Counselling, wellbeing, and financial support
• Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services
• Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support
• Workplace Pension: Legal & General scheme (EE 3%, ER 5%)
• Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options
• Enhanced Family Leave: Maternity and paternity packages above statutory levels
• Recognition & Rewards: Top Dog Award with extra day off and perks
• Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership
• Learning & Development: Ongoing training for career growth