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We’re looking for a passionate and proactive Deputy Manager to join the leadership team at our Newmarket Pet Care Centre. This role is about more than just supporting day-to-day operations it’s about leading by example, inspiring your team, and delivering an exceptional experience for both pets and their people. As Deputy Manager, you’ll work closely with the Store Manager and take shared responsibility for the pet care centre’s performance, team development, and customer engagement. You’ll step up to lead when the Store Manager is away and play a key part in shaping a welcoming, knowledgeable, and pet-loving environment. No two days will be the same and that’s just how we like it!
Job Responsibility:
Leading from the front setting the tone, inspiring your team, and driving performance every step of the way
Managing store operations, from stock control and merchandising to operational excellence and compliance
Creating a culture of fun, inclusivity, and collaboration where everyone feels welcome and supported
Delivering a best-in-class customer experience, tailored advice, expert support, and genuine care for every visitor .....and their pets
Living and breathing our values to help us become the Best Pet Care Business in the World
Requirements:
Have experience of running a team in a busy retail, hospitality or customer-focused environment as a manager / supervisor
Worked with KPI’S and driven team performance
A passion for people, coaching, developing, and motivating those around you to do their best
A love for delivering great results and an eye for operational excellence
Strong communication and organisational skills, you keep calm, even on the busiest days
Flexibility to work a 7-day rota including weekends and bank holidays
What we offer:
Industry leading training
A comprehensive 6-month onboarding programme
Continuous development
Generous colleague discounts
Career progression opportunities
The chance to make a real impact in your community