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We’re looking for a passionate Deputy Manager to join one of our flagship central London sites. You’ll lead a team of 13, delivering exceptional service to 400+ daily clients in a busy breakfast and lunch restaurant, while supporting hospitality, fine dining, and high-profile events. This hands-on role involves staff management, client relations, and some administrative tasks, with the chance to get involved across retail and hospitality.
Job Responsibility:
Team Leadership Supervise, motivate, and coach front-of-house teams to ensure productivity, high morale, and exceptional service delivery
Service Standards Maintain high standards of food presentation, speed of service, cleanliness, and customer care
Training and Development Support the onboarding, induction, and continuous training of new and existing team members
Health & Safety Ensure full compliance with food hygiene, allergen, health & safety, and risk assessment protocols on-site
Guest Experience Be present on the floor, resolving issues, gathering guest feedback, and fostering an atmosphere of warmth and hospitality
Collaboration Liaise with kitchen, logistics, and HRP partners to maintain efficient, seamless operations across the site
Requirements:
Strong hospitality background with a keen eye for detail
WSET Level 2 (or equivalent wine knowledge)
Confidence navigating Excel and administrative processes
A passion for sustainability
A can‑do attitude paired with bold, solutions-focused thinking
A collaborative approach
Curiosity and the desire to continuously grow skills across both hospitality and retail
What we offer:
Personal Development and Training opportunities
Life assurance scheme
Pension scheme
Holiday allowance
Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
Eye care
A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
Family friendly support
Regular social events and communication with our leaders
A holiday purchase scheme
Volunteering days
Professional subscriptions
Recognition schemes and people award
Long service awards
Access to some great high street discount vouchers