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Provide end to end technical support at expert level for Unified communications services. Provide input for planning, assessment, implementation, rollout and preparation of complex change requests. Provide expert validation for service impacting changes that are executed by second line. Resolve end to end external customer’s technical issues. Provide extended guidance (when required) to the customer technical teams on how to resolve service impacting incidents. Resolve reported incidents within service level agreements.
Requirements:
Provide end to end technical support at expert level for Unified communications services
Provide input for planning, assessment, implementation, rollout and preparation of complex change requests
Provide expert validation for service impacting changes that are executed by second line
Resolve end to end external customer’s technical issues
Provide extended guidance (when required) to the customer technical teams on how to resolve service impacting incidents
Resolve reported incidents within service level agreements