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Vodafone Logo Vodafone · IT - Administration

Deputy Manager MDM Intune Support Specialist

India, Pune Employment contract · Job Posted May 29, 2026
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Job Description

We are seeking a knowledgeable and service-oriented individual to provide Level 2 operational support for enterprise mobile devices managed through Microsoft Intune. This role focuses on ensuring device availability, compliance, and timely resolution of incidents for iOS and Android environments. The individual will work within defined processes and escalation paths, supporting large-scale enterprise mobility operations and contributing to stable, compliant device services.

Job Responsibility

  • Provide Level 2 support for Intune-managed iOS and Android devices, addressing device, application, email, VPN, and connectivity issues
  • Support device enrolment, de-enrolment, retirement, and wipe activities across the device lifecycle
  • Configure and deploy standard Intune profiles, compliance policies, and configuration policies in line with approved runbooks
  • Support application deployment and remediation for managed, store, and line-of-business applications, coordinating with application teams where required
  • Handle incidents, service requests, and change tasks within agreed service levels using ITSM tools
  • Track recurring issues, perform basic root cause analysis, and prepare operational and compliance reports
  • Escalate complex or unresolved issues to Level 3 or customer teams in line with defined RACI and escalation paths

Requirements

  • 4-6 years of hands-on experience supporting Microsoft Intune MDM environments in an operational role
  • Confident in troubleshooting and supporting Android Enterprise and Apple iOS device management scenarios
  • Experienced in device and user lifecycle management, including compliance and configuration profiles
  • Familiar with ABM and Managed Google Play from an operational perspective
  • Comfortable working within ITIL-based support environments, using ticketing tools such as ServiceNow or equivalent
  • Analytical, organised, and able to prioritise tasks independently while collaborating effectively with wider teams
  • Willing to work within business-hours support models with on-call participation for priority incidents

What we offer

  • Exposure to large-scale enterprise mobility environments supporting 10,000+ devices
  • The opportunity to work with established runbooks and processes within a mature global IT operations landscape
  • Collaboration with diverse technical and business teams across geographies
  • A role that builds depth in modern endpoint management and operational excellence
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