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Deputy Manager - Female Homeless Hostel

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360 Resourcing Solutions

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Location:
United Kingdom , Liverpool

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Category:
-

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Contract Type:
Not provided

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Salary:

29500.00 GBP / Year
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Job Description:

New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children, and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside. Fantastic opportunity for a Deputy Manager to work within a 24/7 supported accommodation hostel in Liverpool. You will be supporting vulnerable adults via a program of empowerment and confidence-building, helping them to personally grow and develop within safe and comfortable lodgings whilst working towards greater independence and a more permanent housing solution.

Job Responsibility:

  • Support the Service Manager in leading delivery of a safe, trauma-informed, gender-responsive supported housing service
  • Delivery of high-quality housing-related support
  • Robust safeguarding practice
  • Strong performance against contractual KPIs
  • Effective risk management
  • Timely and planned move-on progression
  • Provide leadership, guidance and direction to Support Practitioners
  • Embed trauma-informed, psychologically informed and gender-specific approaches
  • Promote a safe, inclusive and empowering environment
  • Support rota management ensuring safe staffing levels
  • Assist with sickness monitoring, annual leave oversight and performance management
  • Ensure service operates in line with Liverpool City Council’s Single Homeless Pathway specification
  • Drive progression through pathway stages
  • Monitor and manage length of stay
  • Reduce drift and unplanned exits
  • Ensure move-on planning begins at induction
  • Monitor planned vs unplanned move-on outcomes
  • Review evictions and abandonments for learning themes
  • Monitor service performance via Mainstay and internal reporting systems
  • Track key indicators including length of stay, move-on rates, evictions, abandonments, engagement levels, risk review timeliness
  • Support service improvement plans
  • Provide performance summaries
  • Act as Safeguarding Lead in absence of Service Manager
  • Ensure all safeguarding concerns are recorded on DAVE and escalated appropriately
  • Ensure Serious Incidents are completed using template and submitted appropriately
  • Ensure every resident has a comprehensive Risk Assessment, Person-Centred Support Plan, Client Safety Plan, and Move-On Plan
  • Ensure staff support women to sustain accommodation, increase independence and life skills, improve personal safety, engage with specialist services, address barriers to housing progression, build resilience and community integration
  • Conduct structured case file audits
  • Review Serious Incident themes and trends
  • Lead reflective practice within team meetings
  • Support service development and continuous improvement
  • Support complaints investigations

Requirements:

  • Experience working as a Senior Housing Support Worker
  • Skills to coach and inspire people
  • Leadership skills
  • Operational management skills
  • Quality assurance skills
  • Understanding of trauma-informed, psychologically informed and gender-specific approaches
  • Knowledge of safeguarding practices
  • Risk management skills
  • Performance monitoring skills
  • Ability to deputise for a Service Manager
What we offer:
  • Contributory pension scheme
  • 22 Days Annual Leave - Rising 1 day per year to a maximum of 30 days
  • Online bespoke Mandatory training package including a wide range of additional resources to support development
  • Range of learning and development opportunities up to and including Level 5
  • Medicash and Employee Assistance Programme

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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