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Calvin Klein Logo Calvin Klein · -

Deputy Manager Customer Experience & Sales

Italy, Milano · Job Posted April 16, 2026
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Job Description

Reporting to the Store Manager, the Deputy Manager Customer Experience & Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.

Job Responsibility

  • Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers
  • Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction
  • Train and coach the team on standards, including customer service, product placement, and efficient time management
  • Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives
  • Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture
  • Provide continuous feedback to the team, fostering their professional development and addressing performance concerns
  • Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates
  • Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets
  • Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store
  • Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement
  • Provide recommendations for action based on the analysis of sales performance

Requirements

  • Experience as Senior Sales Associate
  • Preferably 1-2 years’ experience in similar role within structured environment
  • Highly developed business acumen
  • Ability to take a 'big picture' view of a situation
  • Good communication and collaboration skills and abilities
  • Highly detail oriented and organized in work
  • Fluent in Italian and basic English

What we offer

  • Work Smart flexible working model
  • wellbeing programs
  • premium subscription to headspace
  • volunteering programs
  • PVH University training programs
  • employee discounts
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