Deputy Manager Customer Experience & Sales Job at Calvin Klein (Noventa di Piave, Venezia)

Deputy Store Manager

The Deputy Store Manager plays a key role in supporting the Store Manager with t...

Location

United Kingdom , London

Salary:

14.55 GBP / Hour

Leyland SDM

Expiration Date

Until further notice

Requirements

Previous experience in a store leadership or team leader role within a retail environment
Strong leadership and people management skills, with the ability to motivate, coach, and develop a team
Proven ability to deliver excellent customer service and resolve customer queries or complaints
Experience supporting sales growth and achieving store targets
Excellent organisational and time management skills for managing store operations and colleague rotas
Effective communication and interpersonal skills for working with colleagues, customers, and management
Ability to address and resolve operational and customer issues promptly
Experience supporting stock control, deliveries, and inventory processes
Understanding of health and safety, trading standards, and company policy compliance in a retail setting
Flexible and able to take responsibility for store operations in the absence of the Store Manager

Job Responsibility

Motivate and challenge the team to exceed store performance targets, driving sales and profit growth through effective decision-making and continuous improvement
Engage with customers and colleagues to deliver outstanding service, enhance customer loyalty, and ensure a positive in-store experience
Lead, train, coach, and empower team members to build a knowledgeable, motivated, and effective team that is aligned with company vision and values
Act as store leader in the absence of the Store Manager, ensuring the safety and wellbeing of customers and colleagues, and maintaining high standards of store presentation, merchandising, and cleanliness
Monitor and ensure adherence to in-store processes, trading standards, and legal requirements to protect the company’s reputation and customer confidence
Stay up to date with products, services, and promotions, and coach the team to provide tailored solutions for customers
Support stock control, deliveries, and inventory management to ensure product availability and minimise losses
Ensure effective communication within the team and with management, and assist with preparing reports on sales, stock, and team performance
Address operational or customer issues promptly and identify opportunities to improve store processes and team performance

Fulltime

Junior Deputy Manager

At Monica Vinader, we’re on a mission to prove that buying better, wearing longe...

Location

United Kingdom , London

Salary:

Not provided

Monica Vinader

Expiration Date

Until further notice

Requirements

A demonstrated passion for customer service and driving a business
Commercially aware and target driven
Excellent communication and interpersonal skills
Flexible, able to adapt
Ability to work well under pressure in a fast paced environment
Ability to document your authorisation to work in the United Kingdom

Job Responsibility

Support the Concession Manager and being the ‘go-to’ person when you are the most senior Management Team member on shift
Driving sales and exceeding targets through exceptional customer service and building a client business
People management and coaching to deliver the above
Maximising store efficiency through operations management
Deliver sales budget at your location through driving store and team KPIs
Deliver a consistent and exceptional standard of customer service acting as a brand ambassador and encouraging your team to do the same
Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business
Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events
Motivate the team to reach individual sales objectives and KPIs, and support with ongoing coaching and training to deliver these
Manage the team in accordance with company policy and procedures

What we offer

Generous staff discount for personal use and friends and family discount code
Workplace pension scheme
Paid volunteering days to support charitable causes
Perkbox flexi points every month for discounts with other brands
Length of service awards for key milestones one, three, five and ten years
Tech scheme and cycle to work scheme
Financial Assistance - Loan / Advance payments
Private healthcare
Life Assurance
Employee Assistance Programme 24/7

Deputy Manager L5 And L6 Bars

We're currently recruiting a dedicated Deputy Manager L5 And L6 Bars to help ens...

Location

United Kingdom , Sothbank Center

Salary:

16.20 GBP / Hour

14forty

Expiration Date

Until further notice

Requirements

Good knowledge and experience of working with food
People Management
Communication
Results & People balanced orientation
Holding others accountable
Understanding Customers
Working together for the business
GCSE or equivalent in English and Maths
Operational experience in the conference & banqueting sector
Computer literate

Job Responsibility

Understand and deliver all contractual terms
Communicate any on site client changes to line manager
Communicate regularly with client (as agreed)
Action plans are completed following client satisfaction surveys
Promote the unit and act as a Compass Advocate at all time
Ensure all client hospitality is delivered to the correct standard and look to up sell to increase revenue
Ensure all company promotions are correctly implemented (where applicable)
Ensure all products are correctly priced in line with ‘Price it’ or in line with client specifications
Identify any additional opportunities and discuss with line manager
Action plans are completed following consumers satisfaction surveys

What we offer

Great operational training and development
Life assurance scheme
Personal Development and Training opportunities
A great wellbeing strategy - including access to our Employee Assistance Programme
Regular social events and communication with our leaders
A holiday purchase scheme
Access to some great high street discount vouchers

Parttime