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Compass Associates Logo Compass Associates · Health and Beauty

Deputy Manager - Complex Residential Service

United Kingdom, County Durham Employment contract 36000.00 - 38000.00 GBP / Year · Job Posted May 16, 2026
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Job Description

Compass Associates is proud to partner with a well-established national charity in their search for a Deputy Manager to lead within a specialist complex care residential service. The organisation has been supporting people to lead fulfilling lives for over 140 years, with a person-centred approach tailored to individual needs, wishes, and aspirations. 100% of their autism services hold National Autistic Society accreditation, providing assurance that they deliver exceptional outcomes for autistic people. This is a settled, high-performing service rated Good with Outstanding features by CQC following its first inspection. The organisation is actively expanding its complex care provision, with approximately six new services in development, creating real pathways for career progression. The charity also runs an Aspiring Leaders Programme, designed for people looking to advance into leadership and management roles, reflecting a genuine commitment to developing talent from within.

Job Responsibility

  • Day-to-day oversight of a staff team of 35 within a 4-bed residential complex care service
  • Managing staff performance, attendance, and absence
  • conducting supervisions and addressing conduct where required
  • Maintaining a firm but flexible management style with an experienced team that requires consistent leadership
  • Monitoring care plans and ensuring staff adherence across all residents
  • Ensuring notes, records, and reporting obligations meet the required standard
  • Supporting internal and external audit processes
  • contributing to the push toward an Outstanding CQC rating
  • Contributing to the development of outcomes-focused care for residents
  • Telephone on-call cover approximately 1 week in 8, complex care services only, with senior operational support above
  • Occasional weekend presence to connect with night shift staff

Requirements

  • Proven experience in a management or supervisory role within a care setting
  • Background in autism, learning disabilities, or complex needs services
  • Comfortable and confident managing an experienced staff team
  • Strong understanding of care plan compliance, quality monitoring, and regulatory frameworks
  • Comfortable working within a service where physical intervention (low-level, PBS-informed) is present
  • Level 5 in Health and Social Care or working toward it (funding available)

Nice to have

  • Experience in residential complex care settings
  • Interest in career progression
  • Positive Behaviour Support awareness or qualification

What we offer

  • 33 days annual leave with the option to buy or sell 1 week
  • BHSS bronze health cover including dental and opticians, with the option to top up
  • £50 gift card on birthday and at Christmas
  • Gem Award recognition scheme
  • Cycle to work scheme
  • Strong training offer: Level 5 funded, Positive Behaviour Support qualifications up to master's level, autism qualifications, NEBOSH, food hygiene, and other role-relevant courses supported
  • Employee assistance programme covering mental health, debt, and wider wellbeing support
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