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Deputy Head of Service for Performance & Quality

victimsupport.org.uk Logo

Victim Support

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Location:
United Kingdom , London

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

47636.30 GBP / Year
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Job Description:

We have an exciting opportunity for an experienced data & analytics professional to join the Performance team in London. Are you ready to make a different in a values-driven organisation? Can you transform varied data into meaningful insights & communicate effectively with diverse audiences to enhance organisational performance? Do you excel at applying critical thinking to evaluate service delivery models and drive systemic change to improve outcomes? If you are passionate about using data to tackle complex problems, improve systems and shape strategic decisions, we want to hear from you…

Job Responsibility:

  • Proactively analyse data from diverse sources, transforming it into powerful & useful insights for our service
  • Produce management information, impact analysis, service modelling & customer-focused performance tools
  • Monitor service performance & identify risks to support & enable data-driven decision-making & continuous improvement
  • Be a key member of a multi-disciplinary network of experts within Victim Support’s London Management Team
  • Work in partnership with key stakeholders across London’s criminal justice system such as the Mayor’s Office for Policing and Crime (MOPAC), London’s Police forces & the Ministry of Justice (MoJ)
  • Producing monthly & quarterly reports for funders to evidence KPIs
  • identify trends, risks & service improvements
  • Developing & iterating analytical pipelines to deliver high quality insight on service performance
  • Meeting with front-line teams to explore service delivery & performance data
  • Delivering insights & actions to stakeholders regarding service effectiveness
  • Identifying areas of the service where data science & emerging technologies can be applied to improve efficiency, such as AI
  • Collaborating with data professionals across Victim Support’s national data function and within MOPAC’s Data & Insight function

Requirements:

  • Experience using either Python or R to bring data together from diverse sources and prepare for analysis using cleaning and preparation techniques
  • Extensive practical experience of using innovative platforms for data visualization including R Shiny, Power BI and/or Tableau
  • A degree or equivalent professional experience in subjects such as Statistics, Data/ Computer Science, Economics, Public Policy, or the Sciences would be desirable
What we offer:
  • Flexible Working Options: Including hybrid working
  • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
  • Birthday Leave: An extra day off for your birthday
  • Pension Plan: 5% employer contribution
  • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
  • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
  • Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
  • Wellbeing Support: Employee assistance programme and wellbeing support
  • Inclusive Networks: Access to EDI networks and colleague cafes
  • Sustainable Travel: Cycle to work scheme and season ticket loans
  • Career Development: Ongoing training and support with opportunities for career progression

Additional Information:

Job Posted:
February 14, 2026

Expiration:
March 12, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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