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Deputy Head of Operations – Event Traffic and Parking. Competititve Salary. Watford, Herts. Permanent, Full-time. Closing Date: 22 May 2026. CSP stands for the Combined Services Provider Ltd. It also stands for Caring, Safe, Professional, representing our Values. We specialise in providing services to venues and static sites including car parking, internal and external traffic management, HVM (Hostile Vehicle Mitigation) solutions, security, stewarding, cash & audit and consultancy services. Whilst our range of services has grown, car parking/traffic management, HVM and security/stewarding represent our core areas of expertise. We set out on our first ever contract in 1994. Since those early days we’ve added numerous prestigious clients to our portfolio and now provide a range of services to some of the UK’s most memorable sporting and entertainment events and venues. With our wealth of knowledge and experience of the event industry, we fully understand the complexities of major events and greenfield site operations, where an irregular event calendar, numerous ingress and egress patterns, varying staffing levels and continued innovation all add to the challenge. With around 100 permanent employees and a database of 1,500-2,000 casual staff, we pride ourselves on being able to adapt to the varied demands placed at each of our venues and ensure that the same high-quality service is delivered to all, whether attended by 100,000 or 100 visitors. Big enough to do the job, small enough to care! We are currently seeking a Deputy Head of Operations to support the expansion in the business.
Job Responsibility:
Managing and mentoring CSP's Operations team
Developing the appropriate service provision
Ensuring an exemplary operational service is delivered within budget to all clients
Providing excellent line management to all reports, with a focus on proactive mentoring, coaching, development and team succession planning
Developing a culture of continuous improvement of customer experience
Developing and nurturing strong and effective professional relationships with all clients and other key operational contacts
Requirements:
Educated to Degree level
Extensive previous experience in project management and planning
Proven experience in managing large scale events or transport operations
A proven senior level record of success in the leadership, development and management of high-performing teams
An effective communicator at all levels
A passion for service excellence, underpinned by a strong customer mindset
A strong financial acumen, commercial awareness and the ability to manage multiple budgets
Strong track record in liaising with clients and other external agencies, building and maintaining strong relationships and stakeholders
An effective planner with the ability to make effective and confident decisions
Ability to evaluate conflicting priorities and drive forward solutions to multiple challenges
A full UK driving licence
What we offer:
Up to 25 days' holiday (after qualifying service)
Private Medical Insurance (after a qualifying period)
A non-contractual bonus scheme, dependent on overall profitability