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Compass Associates is working with a values-led charity to recruit a Deputy Head of Operations for their Complex Care division. The organisation supports adults with autism, learning disabilities, and challenging behaviour, with a focus on hospital discharge and community living. This is a brand new role. The Head of Operations built the Complex Care division from scratch over four years, embedding strong systems and a solid reputation. They are stepping back from day-to-day operations to focus on strategy and needs a Deputy to take full ownership of operational delivery across four current services, with growth planned for 2026. The organisation is a charity with a flat, collaborative structure. The culture is strongly values-led and shapes how decisions are made at every level.
Job Responsibility:
Line managing five Service Managers across complex care services
Maintaining visible presence within services and acting as senior operational lead in the absence of the Head of Operations
Leading on internal quality assurance audits, monitoring, and service improvement plans
Supporting services through inspection activity and sustaining quality outcomes
Holding accountability for CQC compliance
Maintaining relationships with regulators and commissioners
Ensuring services operate within NAS accreditation and RRN frameworks
Acting as safeguarding champion across all services
Leading investigations into disciplinaries, grievances, safeguarding concerns, and complaints in line with PBS principles and RRN standards
Holding budget accountability across each service
Acting on negative variance and reporting key risks to the Head of Operations
Building relationships with local authorities, commissioners, and external agencies
Supporting tendering processes and new service mobilisation
Requirements:
Multi-site operations management in LD, Autism, or complex care
Working knowledge of PBS values and practice
Direct experience supporting adults with autism and challenging behaviour
NAS accreditation and RRN standards knowledge
Strong CQC compliance track record
Budget management across multiple services
Leadership and management qualification or equivalent
Experience managing grievances, disciplinaries, and safeguarding
Full UK driving licence and willingness to travel with overnight stays
Nice to have:
PBS or Autism qualification
Experience of tender processes, service design, and budget development for new services