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Deputy Head of Operations – Complex Care

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Compass Associates

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Location:
United Kingdom , Darlington

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Category:
-

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Contract Type:
Not provided

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Salary:

50000.00 - 53567.00 GBP / Year
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Job Description:

Compass Associates is working with a values-led charity to recruit a Deputy Head of Operations for their Complex Care division. The organisation supports adults with autism, learning disabilities, and challenging behaviour, with a focus on hospital discharge and community living. This is a brand new role. The Head of Operations built the Complex Care division from scratch over four years, embedding strong systems and a solid reputation. They are stepping back from day-to-day operations to focus on strategy and needs a Deputy to take full ownership of operational delivery across four current services, with growth planned for 2026. The organisation is a charity with a flat, collaborative structure. The culture is strongly values-led and shapes how decisions are made at every level.

Job Responsibility:

  • Line managing five Service Managers across complex care services
  • Maintaining visible presence within services and acting as senior operational lead in the absence of the Head of Operations
  • Leading on internal quality assurance audits, monitoring, and service improvement plans
  • Supporting services through inspection activity and sustaining quality outcomes
  • Holding accountability for CQC compliance
  • Maintaining relationships with regulators and commissioners
  • Ensuring services operate within NAS accreditation and RRN frameworks
  • Acting as safeguarding champion across all services
  • Leading investigations into disciplinaries, grievances, safeguarding concerns, and complaints in line with PBS principles and RRN standards
  • Holding budget accountability across each service
  • Acting on negative variance and reporting key risks to the Head of Operations
  • Building relationships with local authorities, commissioners, and external agencies
  • Supporting tendering processes and new service mobilisation

Requirements:

  • Multi-site operations management in LD, Autism, or complex care
  • Working knowledge of PBS values and practice
  • Direct experience supporting adults with autism and challenging behaviour
  • NAS accreditation and RRN standards knowledge
  • Strong CQC compliance track record
  • Budget management across multiple services
  • Leadership and management qualification or equivalent
  • Experience managing grievances, disciplinaries, and safeguarding
  • Full UK driving licence and willingness to travel with overnight stays

Nice to have:

  • PBS or Autism qualification
  • Experience of tender processes, service design, and budget development for new services

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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