Deputy General Manager Job at 360 Resourcing Solutions (Enfield)

Deputy General Manager

360 Resourcing Solutions

Location:
United Kingdom , Enfield

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

35000.00 GBP / Year

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Job Description:

We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Enfield. This role is full time, 44 hours per week. You must be fully flexible to work during all opening hours. This role has a salary of up to £35k p/a depending on experience. As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.

Job Responsibility:

Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
Deputise for the General Manager in all operational aspects of the Club
Seek opportunities to recognise and appreciate those that go the extra mile
Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager
Provide input to the club’s local strategic plan
Provide performance expectations through regular feedback and performance reviews for all members of the team
Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
Critically evaluate the feedback received from all Customers and respond to this
Have a highly visible presence in all areas of the club at peak trading times
Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to
Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels
online, in club and live

Requirements:

Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, or hospitality environment
Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
Evidence of setting an example for customer service and interaction 'on the floor'
Self-aware and welcomes constructive feedback
Committed to your own and other's development
Evidence of being able to manage and drive new initiatives
You are driven by a need to deliver tangible results
Applicants must be 18+

What we offer:

Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
Buzz Brights Apprenticeships
Buzz Brilliance Awards – Employee Recognition Scheme
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house training – IOSH, First Aid, Fire Safety, Gamcare and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
5 weeks Annual Leave plus Public Holidays
Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday
Staff discount 50% off bingo tickets, food & soft drinks

Additional Information:

Job Posted:
March 26, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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