Deputy General Manager Job at 360 Resourcing Solutions (Poole)

Deputy General Manager

360 Resourcing Solutions

Location:
United Kingdom , Poole

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

35000.00 GBP / Year

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Job Description:

We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Poole. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £35,000 per year. As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.

Job Responsibility:

Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
Deputise for the General Manager in all operational aspects of the Club
Seek opportunities to recognise and appreciate those that go the extra mile
Evaluate actions to maintain and improve KPI performance
Provide input to the club’s local strategic plan on a trimester basis
Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture
Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required
Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to
Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels
online, in club and live
May need to cover other sites at short notice

Requirements:

Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment
Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
Evidence of setting an example for customer service and interaction 'on the floor'
A relentless focus upon customer service standards with strong attention to detail
Self-aware and welcomes constructive feedback
Committed to your own and other's development
Evidence of being able to manage and drive new initiatives
Must be fully flexible to work during all opening hours
Applicants must be 18+

What we offer:

Help@Hand – a physical and mental wellbeing app giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
Buzz Brights Apprenticeships
Buzz Brilliance Awards – Employee Recognition Scheme
In-house training – IOSH, First Aid, Fire Safety, Gamcare and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
5 weeks Annual Leave plus Public Holidays
Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday
Staff discount 50% off bingo tickets, food & soft drink

Additional Information:

Job Posted:
January 15, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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