Deputy General Manager Job at 360 Resourcing Solutions (Bristol)

Deputy General Manager

360 Resourcing Solutions

Location:
United Kingdom , Bristol

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

35000.00 GBP / Year

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Job Description:

We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Bristol Fishponds. This role is working full time 44 hours per week and you must be fully flexible to work during all opening hours, paying up to £35,000 p/a depending on experience. This role requires mobility and the ability to cover other sites across the South West so please ensure you have this level of flexibility and mobility.

Job Responsibility:

Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
Deputise for the General Manager in all operational aspects of the Club
Seek opportunities to recognise and appreciate those that go the extra mile
Evaluate actions to maintain and improve KPI performance
Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team
Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture
Have a highly visible presence in all areas of the club at peak trading times
Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to
Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels
online, in club and live

Requirements:

Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment
Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
Evidence of setting an example for customer service and interaction 'on the floor'
Self-aware and welcomes constructive feedback
Committed to your own and other's development
Evidence of being able to manage and drive new initiatives
You are driven by a need to deliver tangible results

What we offer:

Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
In-house training – IOSH, First Aid, Fire Safety, Gamcare and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
5 weeks Annual Leave plus Public Holidays
Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
Staff discount 50% off bingo tickets, food & soft drinks

Additional Information:

Job Posted:
May 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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