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We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Tooting. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £35,000 p/a. Join Our Team of Remarkable People. At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You’ll Play. As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan. Hit the Jackpot with Our Benefits. In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still.
Job Responsibility:
Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
Assist the General Manager to implement the brand strategy flawlessly at a local level
Deputise for the General Manager in all aspects of the Club
Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
Provide input to the club’s local strategic plan
Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture
Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required
Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to
Requirements:
Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment
Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
Evidence of setting an example for customer service and interaction 'on the floor'
A relentless focus upon customer service standards with strong attention to detail
Self-aware and welcomes constructive feedback
Committed to your own and other's development
Evidence of being able to manage and drive new initiatives
You are driven by a need to deliver tangible results
Must be fully flexible to work during all opening hours
Applicants must be 18+
What we offer:
Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS