Deputy General Manager Job at Charles Tyrwhitt (London)

Deputy General Manager

Charles Tyrwhitt

Location:
United Kingdom , London

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams. This time, we’re on the lookout for a Deputy General Manager who will be working with the General Flagship Manager, Scott, from our Jermyn Street team.

Job Responsibility:

Lead the Lower Ground Floor at the iconic Jermyn Street flagship
Oversee the smooth running of the lower ground floor tailoring department and customer service area
Partner with the Assistant Manager to ensure seamless shop floor and back-of-house operations
Lead teams to exceed KPIs and elevate commercial performance through strong leadership, an unwavering focus on customer experience, and a disciplined approach to operations, costs, and payroll
Coach, develop, and empower the Jermyn Street management team and wider store team, ensuring they achieve and surpass sales targets and performance expectations
Take ownership of managing controllable costs, operating efficiently within planned budgets, and supporting the General Manager in driving commercial opportunities that help the store exceed company objectives
Identify and maximise sales opportunities across promotions, outfit building, up-selling, cross-selling, and corporate activity
Use data, trading insight, and market trends to proactively plan and implement interventions, while feeding back on competitor activity and helping to generate new business and customer opportunities
Develop future talent, creating a strong hub of capability that supports the wider business
Champion best practice retail methods, share learnings across other locations, and maintain exemplary standards of visual merchandising and store execution
Cultivate a culture of exceptional customer service by ensuring all team members are confident in delivering the Charles Tyrwhitt experience, fully knowledgeable on FEEFO expectations, store promotions, and current ranges
Utilise all store, business, and training tools - including commercial reports, VM directives, and Tyrwhitt Academy resources - to support consistent operational excellence and high-performing store standards

Requirements:

Previous retail management experience in a high profile flagship store preferred
Proven ability to lead, coach and motivate others in order to establish a high performing team to achieve strong results
A proven track record of driving sales in a commercially driven environment
Experience managing a large retail team
High level of awareness of scheduling to maximise sales and reduce costs. Good awareness of training patterns and adapting to retail performance
Strong planning and organisational abilities, maintaining a clear long-term vision
Highly commercial mindset with strong analytical, oral, and written communication skills
Experience using data and trends to drive commercial decisions and optimise performance
Stock management and loss prevention experience
Knowledge of understanding systems with a good understanding of Microsoft Office
Strong relationship building skills and stakeholder/customer management

What we offer:

Competitive salary and an excellent quarterly bonus scheme
Uniform - retail colleagues are entitled to a uniform outfit allowance which is refreshed every 6 months
An entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
Staff Discount from your 1st day, not just at CT but also from The White Company
Cycle to work scheme
Relocation packages to support career development
Fun fund to ensure parties, treats, social activities and team building events happen regularly
Partnership with many charities and sustainability partners
Tyrwhitt Academy for professional development
Apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage

Additional Information:

Job Posted:
December 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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