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Deputy General Manager

charlestyrwhitt.com Logo

Charles Tyrwhitt

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Location:
United Kingdom , London

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams. This time, we’re on the lookout for a Deputy General Manager who will be working with the General Flagship Manager, Scott, from our Jermyn Street team.

Job Responsibility:

  • Lead the Lower Ground Floor at the iconic Jermyn Street flagship
  • Oversee the smooth running of the lower ground floor tailoring department and customer service area
  • Partner with the Assistant Manager to ensure seamless shop floor and back-of-house operations
  • Lead teams to exceed KPIs and elevate commercial performance through strong leadership, an unwavering focus on customer experience, and a disciplined approach to operations, costs, and payroll
  • Coach, develop, and empower the Jermyn Street management team and wider store team, ensuring they achieve and surpass sales targets and performance expectations
  • Take ownership of managing controllable costs, operating efficiently within planned budgets, and supporting the General Manager in driving commercial opportunities that help the store exceed company objectives
  • Identify and maximise sales opportunities across promotions, outfit building, up-selling, cross-selling, and corporate activity
  • Use data, trading insight, and market trends to proactively plan and implement interventions, while feeding back on competitor activity and helping to generate new business and customer opportunities
  • Develop future talent, creating a strong hub of capability that supports the wider business
  • Champion best practice retail methods, share learnings across other locations, and maintain exemplary standards of visual merchandising and store execution
  • Cultivate a culture of exceptional customer service by ensuring all team members are confident in delivering the Charles Tyrwhitt experience, fully knowledgeable on FEEFO expectations, store promotions, and current ranges
  • Utilise all store, business, and training tools - including commercial reports, VM directives, and Tyrwhitt Academy resources - to support consistent operational excellence and high-performing store standards

Requirements:

  • Previous retail management experience in a high profile flagship store preferred
  • Proven ability to lead, coach and motivate others in order to establish a high performing team to achieve strong results
  • A proven track record of driving sales in a commercially driven environment
  • Experience managing a large retail team
  • High level of awareness of scheduling to maximise sales and reduce costs. Good awareness of training patterns and adapting to retail performance
  • Strong planning and organisational abilities, maintaining a clear long-term vision
  • Highly commercial mindset with strong analytical, oral, and written communication skills
  • Experience using data and trends to drive commercial decisions and optimise performance
  • Stock management and loss prevention experience
  • Knowledge of understanding systems with a good understanding of Microsoft Office
  • Strong relationship building skills and stakeholder/customer management
What we offer:
  • Competitive salary and an excellent quarterly bonus scheme
  • Uniform - retail colleagues are entitled to a uniform outfit allowance which is refreshed every 6 months
  • An entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
  • Staff Discount from your 1st day, not just at CT but also from The White Company
  • Cycle to work scheme
  • Relocation packages to support career development
  • Fun fund to ensure parties, treats, social activities and team building events happen regularly
  • Partnership with many charities and sustainability partners
  • Tyrwhitt Academy for professional development
  • Apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage

Additional Information:

Job Posted:
December 31, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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