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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

Deputy General Manager

United Kingdom, Swindon 33000.00 GBP / Year · Job Posted June 29, 2026
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Job Description

We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Swindon. This role is working full time 44 hours a week. We ask for the flexibility to work across the entirety of our opening hours and we work a 5 day week as standard. This role is paying up to £33,000 p/a depending on experience and we are particularly keen to hear from anyone with a leisure or gambling background.

Job Responsibility

  • Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
  • Deputise for the General Manager in all operational aspects of the Club
  • Seek opportunities to recognise and appreciate those that go the extra mile
  • Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
  • Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team
  • Critically evaluate the feedback received from all Customers and respond to this
  • Have a highly visible presence in all areas of the club at peak trading times
  • Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to
  • Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels
  • online, in club and live

Requirements

  • Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment
  • Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
  • A relentless focus upon customer service standards with strong attention to detail
  • Self-aware and welcomes constructive feedback
  • Committed to your own and other's development
  • Evidence of being able to manage and drive new initiatives
  • You are driven by a need to deliver tangible results

What we offer

  • Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
  • Thrive App – for your mental wellbeing approved by the NHS
  • Buzz Brights Apprenticeships
  • Buzz Brilliance Awards – Employee Recognition Scheme
  • Buzz Learning, our digital learning platform with access to 100s of online courses
  • Access to Trained Mental Health Advocates for advice on your mental wellbeing
  • 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
  • Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
  • Staff discount 50% off bingo tickets, food & soft drinks
  • Life Assurance
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