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Deputy General Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Ipswich

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

33000.00 GBP / Year
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Job Description:

We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Ipswich. This is a full time 44 hour role. You must be flexible and available to work within the opening hours of the business. The salary for this role is up to £33k depending on experience.

Job Responsibility:

  • Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
  • Deputise for the General Manager in all operational aspects of the Club
  • Evaluate actions to maintain and improve KPI performance
  • Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
  • Provide input to the club's local strategic plan
  • Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team
  • Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
  • Critically evaluate the feedback received from all Customers and respond to this
  • Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture
  • Have a highly visible presence in all areas of the club at peak trading times
  • Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to
  • Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels
  • online, in club and live

Requirements:

  • Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, or hospitality environment
  • Mobility to travel and work in other sites as required
  • Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
  • Evidence of setting an example for customer service and interaction 'on the floor'
  • Self-aware and welcomes constructive feedback
  • Evidence of being able to manage and drive new initiatives
  • You are driven by a need to deliver tangible results
What we offer:
  • Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
  • Thrive App – for your mental wellbeing approved by the NHS
  • Buzz Brights Apprenticeships
  • Buzz Brilliance Awards – Employee Recognition Scheme
  • Buzz Learning, our digital learning platform with access to 100s of online courses
  • Access to Trained Mental Health Advocates for advice on your mental wellbeing
  • 5 weeks Annual Leave plus Public Holidays
  • Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week's holiday
  • Staff discount 50% off bingo tickets, food & soft drink

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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