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Deputy General Manager – Customer Relations & Direct Marketing

https://www.randstad.com Logo

Randstad

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Location:
India , Mumbai

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The DGM – Customer Relations & Direct Marketing will lead the interface with key defense customers and public sector shipyards, ensuring close coordination for project execution, business development, and timely communication. The role involves managing project communication, coordinating tender submissions, and maintaining strong customer relationships, while also keeping internal teams aligned with customer expectations and project milestones.

Job Responsibility:

  • Customer Engagement & Account Management
  • Serve as the primary point of contact for GRSE, HSL, CSL, GSL, MDL, Indian Navy, and Indian Coast Guard
  • Maintain strong working relationships with technical, commercial, and project teams at customer organizations
  • Participate in and organize regular project review meetings and ensure follow-ups are actioned
  • Project Progress Communication
  • Appraise customers through detailed Project Progress Reports and periodic Review Meetings
  • Coordinate with internal project, engineering, and production teams to remain updated on execution status
  • Ensure project milestones, risk mitigation plans, and delays (if any) are proactively communicated to customers
  • Internal Coordination
  • Liaise with Engineering, Production, Procurement, and Quality teams to align internal actions with customer expectations
  • Ensure timely flow of information across departments to meet contractual and delivery commitments
  • Support internal escalation and resolution of issues affecting experience

Requirements:

20 experience

Additional Information:

Job Posted:
April 11, 2026

Expiration:
May 04, 2026

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