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The City of San Jose is seeking an experienced Deputy Director to provide strategic direction and day-to-day leadership for the Account Management, Marketing, & Public Affairs Division and the Customer Programs Division within the Department.
Job Responsibility:
Forecast SJCE's annual revenue plan and achieve targets
Track electricity usage, revenue, and cash collections by customer class
Lead SJCE rate-making recommendations, implementation and communication of new rates
Lead SJCE's account services function, developing and maintaining relationships with key customers including large load customers such as data centers
Develop custom rates for large load customers as needed
Coach the team to provide high quality customer service optimizing the User Experience (UX)
Oversee internal and contracted services for data management, billing services, and the customer call center
Liaise with PG&E and customers to resolve issues and optimize the Customer Experience (CX)
Direct the development and execution of comprehensive marketing, outreach, and communications strategies that promote SJCE programs, rates, and brand identity
Oversee all department communications including print, social media, e-newsletters, and the department's website
Conduct mandatory noticing activities
Ensure clear, accessible, and multilingual communications for diverse community audiences
Manage press releases and external relations
Serve as a liaison with the media and community groups to ensure SJCE is responsive to concerns
Schedule and deliver public and community presentations
Provide direction, guidance, and review of community outreach and business development plans to increase customer participation, support customer retention, and improve cost-effectiveness
Lead the planning, design, implementation, and evaluation of customer energy programs, including energy efficiency, demand response, electrification, and distributed energy resource initiatives
Ensure programs align with state policy, regulatory requirements, and community priorities
Foster partnerships with community organizations, technology providers, and regional agencies to expand program reach and impact
Provide leadership and collaborate with staff across the department, the City Manager's Office, Finance Department, the City Attorney's Office, Planning Department, and economic Development as well as other Departments to achieve SJCE and City objectives
Collaborate and build contacts with external stakeholders, including CalCCA, regulatory agencies, community organizations, and the public to ensure programs and services meet objectives, the needs of customers and community
Seek out additional funding opportunities, innovative programs and new product offerings to advance mutually beneficial goals
Requirements:
A bachelor's degree from an accredited college or university in business, public administration or related field
Six (6) years of increasingly responsible experience in senior level administrative and/or analytic work in energy or utility expertise in a public agency, utility, or private company
Experience managing a work unit equivalent to a major division within a City department or large private company is desirable
Nice to have:
Significant customer development or sales experience including managing complex data streams and billing issues, managing a wide variety of customer types, such as residents, large technology companies, and public agencies
Experience with renewable energy and CCA's
Senior level management experience, skills building effective relationships internally and externally, experience with managing multiple teams and effectively developing staff with various levels of expertise
Experience hiring and developing high performing teams, resolving complex personnel issues
Experience leading strategic policy, identifying new opportunities and initiatives that provide significant value to the organization
Experience in start-ups and community energy programs is highly desirable
What we offer:
Competitive defined benefit retirement plan with full reciprocity with CalPERS
Health Insurance: The City contributes 90% towards the premium of the lowest-priced non-deductible plan
Dental Insurance: The City contributes 100% of the premium of the lowest-priced plan for dental coverage
Vacation is accrued initially at the rate of three weeks per year with amounts increasing up to five weeks after 15 years of service
Executive Leave of 48 hours is granted annually and depending upon success in the Management Performance Program, could increase to up to 80 hours
Sick Leave is accrued at the rate of approximately 8 hours per month
The City observes 15 paid holidays annually
The City offers an optional 457(b) Plan
The City participates in Dependent Care Assistance and Medical Reimbursement Programs
The City provides a term life insurance policy equal to two times annual salary
Long-term disability and AD&D plans are optional
The City provides a comprehensive range of services through the EAP
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