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Deputy Director

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Piper Maddox

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Location:
United States , San Jose

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Category:
Energy

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Contract Type:
Not provided

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Salary:

161513.00 - 260737.00 USD / Year

Job Description:

The City of San Jose is seeking an experienced Deputy Director to provide strategic direction and day-to-day leadership for the Account Management, Marketing, & Public Affairs Division and the Customer Programs Division within the Department.

Job Responsibility:

  • Forecast SJCE's annual revenue plan and achieve targets
  • Track electricity usage, revenue, and cash collections by customer class
  • Lead SJCE rate-making recommendations, implementation and communication of new rates
  • Lead SJCE's account services function, developing and maintaining relationships with key customers including large load customers such as data centers
  • Develop custom rates for large load customers as needed
  • Coach the team to provide high quality customer service optimizing the User Experience (UX)
  • Oversee internal and contracted services for data management, billing services, and the customer call center
  • Liaise with PG&E and customers to resolve issues and optimize the Customer Experience (CX)
  • Direct the development and execution of comprehensive marketing, outreach, and communications strategies that promote SJCE programs, rates, and brand identity
  • Oversee all department communications including print, social media, e-newsletters, and the department's website
  • Conduct mandatory noticing activities
  • Ensure clear, accessible, and multilingual communications for diverse community audiences
  • Manage press releases and external relations
  • Serve as a liaison with the media and community groups to ensure SJCE is responsive to concerns
  • Schedule and deliver public and community presentations
  • Provide direction, guidance, and review of community outreach and business development plans to increase customer participation, support customer retention, and improve cost-effectiveness
  • Lead the planning, design, implementation, and evaluation of customer energy programs, including energy efficiency, demand response, electrification, and distributed energy resource initiatives
  • Ensure programs align with state policy, regulatory requirements, and community priorities
  • Foster partnerships with community organizations, technology providers, and regional agencies to expand program reach and impact
  • Provide leadership and collaborate with staff across the department, the City Manager's Office, Finance Department, the City Attorney's Office, Planning Department, and economic Development as well as other Departments to achieve SJCE and City objectives
  • Collaborate and build contacts with external stakeholders, including CalCCA, regulatory agencies, community organizations, and the public to ensure programs and services meet objectives, the needs of customers and community
  • Seek out additional funding opportunities, innovative programs and new product offerings to advance mutually beneficial goals

Requirements:

  • A bachelor's degree from an accredited college or university in business, public administration or related field
  • Six (6) years of increasingly responsible experience in senior level administrative and/or analytic work in energy or utility expertise in a public agency, utility, or private company
  • Experience managing a work unit equivalent to a major division within a City department or large private company is desirable

Nice to have:

  • Significant customer development or sales experience including managing complex data streams and billing issues, managing a wide variety of customer types, such as residents, large technology companies, and public agencies
  • Experience with renewable energy and CCA's
  • Senior level management experience, skills building effective relationships internally and externally, experience with managing multiple teams and effectively developing staff with various levels of expertise
  • Experience hiring and developing high performing teams, resolving complex personnel issues
  • Experience leading strategic policy, identifying new opportunities and initiatives that provide significant value to the organization
  • Experience in start-ups and community energy programs is highly desirable
What we offer:
  • Competitive defined benefit retirement plan with full reciprocity with CalPERS
  • Health Insurance: The City contributes 90% towards the premium of the lowest-priced non-deductible plan
  • Dental Insurance: The City contributes 100% of the premium of the lowest-priced plan for dental coverage
  • Vacation is accrued initially at the rate of three weeks per year with amounts increasing up to five weeks after 15 years of service
  • Executive Leave of 48 hours is granted annually and depending upon success in the Management Performance Program, could increase to up to 80 hours
  • Sick Leave is accrued at the rate of approximately 8 hours per month
  • The City observes 15 paid holidays annually
  • The City offers an optional 457(b) Plan
  • The City participates in Dependent Care Assistance and Medical Reimbursement Programs
  • The City provides a term life insurance policy equal to two times annual salary
  • Long-term disability and AD&D plans are optional
  • The City provides a comprehensive range of services through the EAP

Additional Information:

Job Posted:
December 23, 2025

Expiration:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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