Deputy Director for Programs - Department of Homelessness and Supportive Housing Job at City and County of San Francisco (San Francisco)

Job Description

Under the direction of the Chief Deputy Director, the Deputy Director for Programs will have primary responsibility for implementation and oversight of a large and interconnected array of programs and services administered by the Department of Homelessness and Supportive Housing. Acting in concert with the other members of the executive leadership team, this position will also provide overall strategic direction, community ambassadorship and leadership to the organization. The Deputy Director for Programs will lead City staff and community service providers to achieve measurable outcomes that are aligned with the Department’s strategic goals and its mission of making homelessness rare, brief, and one-time. The Deputy Director for Programs will help oversee the administration of local, state, and federal resources for homeless services and housing. The position will lead the Programs Division staff of approximately 119 employees and will directly supervise at least four (4) senior managers, one (1) administrative assistant, and (a) fellow(s) who oversee, and or support one or more key program area(s). The Programs Division is supported by and works in close coordination with the Department’s other divisions: Administration & Finance; Communications & Legislative Affairs; Planning, Performance & Strategy and Compliance, Equity, and Capacity Building.

Job Responsibility

Provide strategic leadership for all Programs Division functions to advance department and citywide homelessness response goals
Lead senior managers and staff to ensure the delivery of high‑quality, outcomes‑driven programs
Promote an equitable, collaborative, and accountable organizational culture
Direct the design, implementation, and continuous improvement of shelter, housing, prevention, coordinated entry, and problem‑solving programs
Guide the opening, demobilization, and operational readiness of new and existing shelter and supportive housing sites
Operationalize policies, procedures, and programmatic requirements across program areas
Partner with internal divisions to operationalize programs, policies, procedures, and strategic initiatives
Coordinate with Planning, Performance & Strategy, Administration & Finance, Equity, and Communications to advance department priorities
Serve as a member of the department’s executive team, contributing to department‑wide strategy and decision‑making
Provide high‑level briefings, updates, and recommendations to the Executive Director, Chief Deputy Director, and senior leadership
Represent the department with providers, community partners, city departments, and the Mayor’s Office
Engage with and respond to boards, commissions, oversight bodies, elected officials, and the public
Support Continuum of Care participation and multi‑stakeholder initiatives
Lead or support the development of grant applications for philanthropic, state, and federal funding
Ensure high‑quality reporting and compliance associated with awarded grants
Ensure contract, fiscal, and programmatic compliance across all program areas
Maintain and oversee monitoring schedules and follow‑up actions
Ensure effective use of the Contract Lifecycle Management System (CLMS) for all contract‑related activities

Requirements

Baccalaureate degree from an accredited college
Six (6) or more years of senior-level management experience in the public, private or nonprofit sector and within the field of social services, homelessness, supportive housing, or a similar field. Responsibilities must have included: direct supervision of staff and their activities, program development, program implementation, and strategic collaboration across organizations or systems
Substitution: May substitute up to 2 years of education with additional years of experience
A Master’s degree in public administration, public policy, social work or another related field may substitute for one (1) year of the required management experience

Nice to have

Has experience working at a senior management level in a large and complex public sector agency, or experience working closely with government agencies and is comfortable in an atmosphere that’s impacted by multiple stakeholders with potential different priorities, including elected officials, homeless advocates, funders, people with lived experience, nonprofit services providers, etc
Has the ability to not only lead but take direction from core leadership (Executive Director, Chief Deputy Director, and Chief of Finance and Administration)
Has experience managing within a civil service/merit system environment and has outstanding personnel management skills including the ability to engage in coaching
Thrives in an extremely dynamic, fast-paced and high-profile workplace and can effectively manage multiple high priority projects at the same time
Has demonstrated experience running the day-to-day operations of a complex system of care and is comfortable making difficult decisions on regular basis
Is a system thinker
Has strong project management skills
Understands the relationship between systemic racism and homelessness and brings an equity lens to all aspects of the work
Possess emotional intelligence as well as strong written and verbal communication skills
Fosters an environment of continuous improvement and communicates feedback regularly
Can negotiate effective solutions that balance diverse interests and is able to prioritize the needs of people experiencing homelessness while responding to concerns of the community at-large
Demonstrates a practice of respectful communication, authentic collaboration, innovation and transparency

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Deputy Director for Programs - Department of Homelessness and Supportive Housing

Job Description

Job Responsibility

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