Deputy Customer Relations Manager

• Serve as the main point of contact for a portfolio of assigned US-based clients
• Develop a deep understanding of each client's specific needs, goals, and challenges to provide tailored RCM solutions
• Conduct regular business reviews with clients to present performance data, discuss key metrics (KPIs), and review service delivery
• Proactively identify opportunities for service expansion and cross-selling to grow client accounts
• Effectively communicate complex RCM information, including performance reports, trends, and financial metrics, to a non-technical audience
• Prepare and deliver comprehensive monthly and quarterly business reports, providing insightful analysis and strategic recommendations
• Act as an advocate for the client internally, ensuring their needs and feedback are accurately communicated to the operations and leadership teams
• Manage and resolve all client inquiries, concerns, and escalations in a timely and professional manner
• Collaborate with internal teams process managers/ CoE to troubleshoot issues and implement solutions
• Monitor client satisfaction and proactively address potential issues before they impact the relationship
• Stay informed on industry trends, regulatory changes, and competitive landscapes to provide strategic advice to clients
• Partner with the business development team to support new client onboarding and project implementations
• Actively participate in developing and improving client management processes and tools

• 5-10 years of experience in operations, project management, or managing large-scale, international teams
• Strong interpersonal, communication, and conflict resolution abilities with clients
• Strong project management and organizational skills
• Excellent attention to detail and process optimization capability
• Data-driven decision-making skills with comfort in using reports and dashboards
• Ability to perform under pressure while maintaining quality standards
• Prior healthcare RCM experience is a plus but not mandatory

Prior healthcare RCM experience

• Strong career growth potential into senior leadership
• Profit sharing in the company