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We are seeking an experienced and energetic Deputy Manager to support the daily operations of our large-scale, high-volume coffee shop. With over 300 covers and a dynamic team of 50 staff members, this is a hands-on role requiring excellent leadership, organisational skills, and a passion for delivering exceptional customer service.
Job Responsibility:
Support the Catering Manager in leading all aspects of the day-to-day operations, ensuring a smooth, efficient, and customer-focused environment
Lead by example on the shop floor, setting high standards for service, food safety, cleanliness, and presentation
Supervise, coach, and motivate a team of 50 staff members, including front-of-house, and kitchen team members
Manage staff rotas, break schedules, and shift allocations in real-time to respond to peak trading periods
Oversee the quality and consistency of food and drink, ensuring compliance with all food safety and health & safety legislation
Support with stock control, ordering, and waste reduction initiatives to maximise profitability
Handle customer feedback and complaints in a professional and timely manner
Assist with training and onboarding of new team members, promoting a positive and inclusive working culture
Ensure all operational procedures, policies, and compliance checks are followed and documented correctly
Deputise for the Catering Manager during periods of absence
Requirements:
Proven experience in a supervisory or assistant manager role within a fast-paced food and beverage environment
Strong leadership skills with the ability to motivate and support a large and diverse team
Confident decision-maker with excellent communication and problem-solving skills
A keen eye for operational detail and the ability to thrive under pressure
Knowledge of food safety, allergens, and health & safety regulations
Flexibility to work varied shifts, including weekends and holidays
What we offer:
Company Pension Scheme
Employee Assistance Programme
Long Service Awards
Store Discount
Free Parking
Social working hours (aligned to Retail Store opening times)