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Deputy Club Director

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Social Value Portal Ltd

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

80000.00 - 85000.00 GBP / Year
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Job Description:

Are you ready to help open one of London’s most exciting new casino destinations? Do you have the leadership experience to shape a world-class venue from the ground up? We’re looking for an experienced Deputy Club Director to join the team for our brand new, state-of-the-art casino opening at the iconic Trocadero in Spring 2027. This is a rare, high-impact opportunity to step into a senior operational role well ahead of opening. You’ll support the Club Director through the entire pre-opening journey - from recruiting the team to designing standards, delivering training, shaping customer experience, and ensuring a smooth, exceptional launch.

Job Responsibility:

  • Play a pivotal leadership role throughout the pre-opening phase, supporting recruitment, onboarding, training, and operational setup
  • Lead by example to establish exceptional customer experience standards from day one
  • Support delivery of key business objectives and KPIs, ensuring profitable and compliant operations
  • Recruit, develop, motivate, and inspire a high-performing team capable of delivering excellent results
  • Oversee day-to-day operational effectiveness, ensuring staff and resources are deployed smoothly across all areas of the casino
  • Build strong working relationships with internal stakeholders and central support teams to drive operational success
  • Maintain high levels of compliance with company policies, regulatory frameworks, and industry standards
  • Contribute to creating a positive, high-energy environment for both customers and team members
  • Demonstrate flexibility to support a 24/7 operation once open, including evenings and weekends

Requirements:

  • Experienced Deputy General Manager/Deputy Club Director (or above) within a high-end London casino environment
  • Strong background in fast-paced leisure casinos with responsibility for large teams
  • Proven track record in operational leadership, customer service excellence, and business performance
  • Confident communicator with exceptional interpersonal skills and the ability to build lasting relationships
  • An inspiring leader who can motivate, develop, and manage teams effectively
  • Must hold a Personal Management Licence (PML)
What we offer:
  • Management benefits including bonus, annual pay review, private GP helpline
  • Discount portal for popular retailers, restaurants, leisure and more
  • Pension scheme
  • Life assurance
  • Employee assistance programme - a confidential helpline providing 24/7 advice and counselling whatever the issue
  • Mental health support
  • Family-friendly and wellbeing policies
  • Health Cash Plan (level 1 is company funded)
  • Critical illness cover
  • Dental insurance
  • Travel insurance
  • Health screening
  • Career development opportunities
  • Genting Academy - online learning portal
  • Long service awards
  • Staff social fund
  • Annual company Christmas present
  • A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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