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Play your part in our mission to make ageing a more enjoyable and rewarding experience for all involved. We know exceptional care starts with exceptional people. Are you ready for your time to shine?
Job Responsibility
Conduct regular staff supervisions and competency assessments
Carry out return-to-work interviews following sickness absence
Support staff performance management, development, and wellbeing
Provide guidance and support to carers in line with company policies
Develop, review, and update personalised care plans
Complete care assessments and risk assessments
Ensure care documentation is accurate, up to date, and compliant with CQC standards
Monitor the quality of care provided and implement improvements where required
Oversee staff rotas to ensure safe staffing levels and continuity of care
Coordinate and oversee live-in care packages, including matching carers to clients and managing package changes
Respond to emergencies, staffing issues, and operational challenges promptly
Support the smooth day-to-day running of the service
Support with the out of hours on-call responsibilities
Prepare and process client and staff invoices accurately and on time
Assist with payroll by checking care staff hours, timesheets, and wages
Ensure accurate financial records are maintained
Attend management meetings and contribute to service development
Participate in multidisciplinary meetings with healthcare professionals, clients, and families where appropriate
Communicate effectively with clients, relatives, external professionals, and the wider team
Attend external events
Support the Registered Care Manager in maintaining compliance with CQC regulations and company policies
Ensure confidentiality is maintained in accordance with GDPR and company procedures
Promote safeguarding, dignity, equality, diversity, and person-centred care at all times
Requirements
Experience within domiciliary and/or live-in care
Strong organisational and time management skills
Experience of staff supervision and care planning
Knowledge of CQC standards and care regulations
Excellent communication and leadership skills
Competent using care management software and Microsoft Office
Full UK driving licence and access to a vehicle at all times
Nice to have
Level 3, 4 or Level 5 Diploma in Health and Social Care (or willingness to work towards)
Previous experience in a senior or supervisory care role