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Deputy Care Manager

United Kingdom, Shrewsbury Employment contract 28000.00 - 30000.00 GBP / Year · Job Posted July 03, 2026
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Job Description

Play your part in our mission to make ageing a more enjoyable and rewarding experience for all involved. We know exceptional care starts with exceptional people. Are you ready for your time to shine?

Job Responsibility

  • Conduct regular staff supervisions and competency assessments
  • Carry out return-to-work interviews following sickness absence
  • Support staff performance management, development, and wellbeing
  • Provide guidance and support to carers in line with company policies
  • Develop, review, and update personalised care plans
  • Complete care assessments and risk assessments
  • Ensure care documentation is accurate, up to date, and compliant with CQC standards
  • Monitor the quality of care provided and implement improvements where required
  • Oversee staff rotas to ensure safe staffing levels and continuity of care
  • Coordinate and oversee live-in care packages, including matching carers to clients and managing package changes
  • Respond to emergencies, staffing issues, and operational challenges promptly
  • Support the smooth day-to-day running of the service
  • Support with the out of hours on-call responsibilities
  • Prepare and process client and staff invoices accurately and on time
  • Assist with payroll by checking care staff hours, timesheets, and wages
  • Ensure accurate financial records are maintained
  • Attend management meetings and contribute to service development
  • Participate in multidisciplinary meetings with healthcare professionals, clients, and families where appropriate
  • Communicate effectively with clients, relatives, external professionals, and the wider team
  • Attend external events
  • Support the Registered Care Manager in maintaining compliance with CQC regulations and company policies
  • Ensure confidentiality is maintained in accordance with GDPR and company procedures
  • Promote safeguarding, dignity, equality, diversity, and person-centred care at all times

Requirements

  • Experience within domiciliary and/or live-in care
  • Strong organisational and time management skills
  • Experience of staff supervision and care planning
  • Knowledge of CQC standards and care regulations
  • Excellent communication and leadership skills
  • Competent using care management software and Microsoft Office
  • Full UK driving licence and access to a vehicle at all times

Nice to have

  • Level 3, 4 or Level 5 Diploma in Health and Social Care (or willingness to work towards)
  • Previous experience in a senior or supervisory care role
  • Experience managing rotas, payroll, and invoicing

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