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We are looking for a motivated and customer focused Deputy Allocations Officer to join our busy Allocations and Housing team. You will play a key role in ensuring fair, efficient, and transparent access to social housing. In this role, you will be responsible for verifying eligibility for offers of social housing, making nominations in line with our Allocations Policy, and conducting viewings on Hinckley and Bosworth Borough Council properties for prospective tenants. You’ll work closely with internal teams, external partners, and registered providers to ensure applicants receive a high quality service at every stage. This is a rewarding opportunity for someone who is passionate about making a positive impact on people’s lives while helping us deliver a responsive and efficient allocations service.
Job Responsibility:
Managing the advertising of available properties and supporting applicants with the bidding process
Making nominations to Registered Providers and liaising with them to ensure smooth property offers and sign ups
Carrying out verification checks, home visits (where required), and reviewing supporting evidence
Maintaining accurate and confidential records on the housing management system
Providing clear, empathetic advice to applicants about their housing options, waiting times, and the allocations process
Supporting initiatives to improve allocations and reduce void times
Contributing to service improvements and policy updates
Requirements:
Experience in housing, allocations, homelessness, customer service, or a related field
A good understanding of housing legislation and the social housing allocations framework (or willingness to learn)
Strong attention to detail and the ability to analyse information to make fair decisions
Excellent verbal and written communication skills
Ability to work under pressure, manage competing deadlines and respond to urgent cases
A customer centred approach with the ability to support people in challenging situations
Confidence with IT systems and case management software
Commitment to customer care and safeguarding
Full driving licence and access to a vehicle (essential)
What we offer:
flexible working options
generous pension scheme
annual leave plus bank holidays
Reasonable workplace adjustments are considered for all roles