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Join our Estates team as a Deputy Accommodation Services Manager and play a key role in delivering an exceptional student accommodation experience across a diverse and vibrant portfolio.
Job Responsibility
Play a central role in planning occupancy, coordinating offer cycles and arrivals, and working collaboratively with internal teams and external partners
drive continuous improvement by analysing data, enhancing systems (e.g. Kinetic), and optimising processes to improve efficiency and student satisfaction
take ownership of escalations, complaints, and service recovery, while contributing to strategic initiatives, summer operations, and stakeholder engagement.
Requirements
Extensive experience in student accommodation operations, including allocations and occupancy management
proven leadership capability, with the ability to motivate, coach, and support teams while maintaining performance during both routine activity and peak periods with strong organisational and prioritisation skills
experience of systems such as Kinetic, SITS, Agresso (or similar)
ability to analyse data, identify trends, and implement improvements
strong communicator
ability to manage complex casework, handle challenges with professionalism and care, transform feedback and insight to drive meaningful continuous improvements and deliver inclusive, high-quality services that put the student experience first.