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Join us as a Depot Support Co-ordinator within our Depot Support Team. The main purpose of this role is to be the first point of contact for Palletforce members. Resolving any problems or queries, and provide a high level of support to the night operation. Ensuring that service levels are monitored and standards are maintained.
Job Responsibility:
Be the first point of contact for Palletforce members
Resolving any problems or queries
Provide a high level of support to the night operation
Ensuring that service levels are monitored and standards are maintained
Carrying out general day to day duties relating to the transport function
Be polite and professional at all times
Take incoming telephone calls and enquiries and making outbound calls
Processing discrepancies on consignments efficiently and effectively
Locating possible missing pallets and damages by viewing CCTV footage
Providing help and advice using the organisation’s products or services
Communicating courteously by telephone, email and face to face both internally and externally
Investigating and solving problems which may be complex or long-standing
Keeping accurate records of discussions or correspondence with depots
Producing written information for depots, often involving the use of computer packages / software
Able to work as an effective team player
Build and maintain positive relationships with member depots and other staff
Dealing with difficult telephone calls calmly and professionally
General administration and other ad-hoc duties
To carry out all duties and responsibilities with reasonable care for health & safety
To co-operate fully with Palletforce in matters of health & safety
Requirements:
Excel (Microsoft) Experience
Polite and professional
Able to work as an effective team player, supporting and recognising the need for support wherever appropriate and be able to work on own initiative
Build and maintain positive external relationships internally within the team, member depots and other Palletforce staff
What we offer:
Competitive salary
Competitive Annual Leave
Reward Gateway – access to significant savings and cashback on 900+ top retailers
Access to the Wellbeing Centre – providing education, support, and tools to help you live a healthier and happier life