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Depot Support Co-ordinator

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Palletforce Ltd

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Location:
United Kingdom , Burton-upon-Trent

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Join us as a Depot Support Co-ordinator within our Depot Support Team. The main purpose of this role is to be the first point of contact for Palletforce members. Resolving any problems or queries, and provide a high level of support to the night operation. Ensuring that service levels are monitored and standards are maintained.

Job Responsibility:

  • Be the first point of contact for Palletforce members
  • Resolving any problems or queries
  • Provide a high level of support to the night operation
  • Ensuring that service levels are monitored and standards are maintained
  • Carrying out general day to day duties relating to the transport function
  • Be polite and professional at all times
  • Take incoming telephone calls and enquiries and making outbound calls
  • Processing discrepancies on consignments efficiently and effectively
  • Locating possible missing pallets and damages by viewing CCTV footage
  • Providing help and advice using the organisation’s products or services
  • Communicating courteously by telephone, email and face to face both internally and externally
  • Investigating and solving problems which may be complex or long-standing
  • Keeping accurate records of discussions or correspondence with depots
  • Producing written information for depots, often involving the use of computer packages / software
  • Able to work as an effective team player
  • Build and maintain positive relationships with member depots and other staff
  • Dealing with difficult telephone calls calmly and professionally
  • General administration and other ad-hoc duties
  • To carry out all duties and responsibilities with reasonable care for health & safety
  • To co-operate fully with Palletforce in matters of health & safety

Requirements:

  • Excel (Microsoft) Experience
  • Polite and professional
  • Able to work as an effective team player, supporting and recognising the need for support wherever appropriate and be able to work on own initiative
  • Build and maintain positive external relationships internally within the team, member depots and other Palletforce staff
What we offer:
  • Competitive salary
  • Competitive Annual Leave
  • Reward Gateway – access to significant savings and cashback on 900+ top retailers
  • Access to the Wellbeing Centre – providing education, support, and tools to help you live a healthier and happier life
  • Employee Recognition Scheme
  • Excellent Pension Scheme
  • Health Care Cash Plan

Additional Information:

Job Posted:
March 01, 2026

Expiration:
March 31, 2026

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