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Depot Service Engineer

https://www.baxter.com/ Logo

Baxter

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Location:
Australia , Old Toongabbie

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At Baxter Healthcare, our focus is on providing remarkable service and support to our customers across the ANZ region. As a Depot Engineer, you will have a pivotal role in ensuring the flawless installation, maintenance, and repair of our state-of-the-art equipment. This role presents an outstanding opportunity to collaborate with a motivated team dedicated to delivering top-tier healthcare solutions. If you thrive in a dynamic atmosphere and are enthusiastic about making a difference, this position is well-suited for you! This role will be based at out Technical Service Depot based at Old Toongabbie.

Job Responsibility:

  • Order and maintain appropriate levels and types of spare parts
  • Help with quotations for installation, maintenance, and service repair works to ensure business strategy is accomplished in all activities
  • Install, maintain, and service all equipment, both Baxter and otherwise, in the Service Centre or at installation sites. This includes disciplined planning, preparation, and execution of work
  • Supervise every stage of the Service Delivery process, ensuring timely acknowledgement, attendance, and resolution of dispatched cases in adherence to quality documentation standard
  • Verify the functionality of all test and measurement tools and ensure that calibration timelines adhere to global and local benchmarks
  • Maintain accurate machine details and service activities through database upkeep and communication with Technical Service administration support
  • Complete all designated internal product and company training as required, including Technical Newsletter, Service Bulletin, and Senior Technical Service Engineer communications
  • Provide first-level phone and on-site technical support and troubleshooting for equipment to ensure efficient uptime
  • Seek help from relevant Technical Service team members to handle critical issues and achieve timely and accurate resolution of customer problems
  • Ensure customer satisfaction in all aspects of your responsibilities, with appropriate action and follow-up to address any blocking issues and maintain clear communication on all service cases
  • Actively engage in your assigned region to guarantee achievement of all agreed-upon benchmarks and contractual obligations
  • Collaborate with internal collaborators like commercial sales and marketing employees to foster teamwork and reach business objectives

Requirements:

  • Tertiary qualification in Electrical/Electronic/Mechanical or related fields
  • Current Driver's licence
  • Minimum of 1 – 3 years’ relevant experience in customer premises and/or hospital environments
  • Proficiency in MS Office Suite
  • Outstanding organization and time management skills with the ability to follow tasks through to completion
  • Ability to work autonomously and as part of a team to drive key results and foster a collaborative work environment
  • Proven strong focus with a passion for delivering high level customer service

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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