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The Depot Operations Supervisor reports to the Depot Operations Manager who has responsibility for the depot and service across: Customer Services; Delivery fleet; Cold store Warehouse. This role is 40 hours per week, working any 5 of 6 days (closed Sundays.)
Job Responsibility:
An integral member of the leadership team, you’ll model the passion and commitment to deliver outstanding service to our customers
You will help to drive the consistent delivery of established processes and operational standards
You’ll track the team’s performance against achieving daily, weekly and monthly targets
Developing both the operational performance of the depot and the skills of your team will be a key aspect of the role
The Depot Operations Supervisor has responsibility for areas such as health & safety, stock management, local delivery fleet management and facilities maintenance
You’ll be ready and willing to get involved in the day-to-day tasks if needed, including deliveries
Requirements:
Experience in a supervisory role- leading and motivating a team to achieve shared objectives
Strong communication skills
Customer service ethos
Confident using IT systems
Strong influencing skills
Able to understand and influence KPIs
Problem solving skills
Full driving license
You must have held a UK manual driving licence for at least 2 years
Nice to have:
Previous experience of leading a team within an retail, wholesale, customer service or operational/logistics environment
Some knowledge of commercial / P&L / budget management
Health & safety training
Food safety training
Coaching skills
Experience of developing a team
Experience of implementing operational policies and processes
What we offer:
Competitive salary – accredited Living Wage employer
33 days holiday per year, including bank holidays (which are considered a normal working day)
Option to purchase up to 5 additional days holiday per year
Discretionary annual bonus scheme
Pension scheme - employer matched contributions up to 4%
Life assurance scheme worth at least 1x annual salary
Free turkey or voucher at Christmas
apetito perks scheme including salary sacrifice options and retail discounts