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apetito UK Logo apetito UK · Logistics

Depot Operations Manager

United Kingdom, Redhill Employment contract 32000.00 - 33000.00 GBP / Year · Job Posted July 02, 2026
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Job Description

You will be working along side the RSOM to deliver an outstanding service to our customers at Wiltshire Farm Foods, Redhill depot. You will be responsible for the day to day running of the depot, ensuring we hit all of our financial and operational targets and being proactive through exceptional leadership to build plans for any KPI's that are off track. The office manager will directly report to you and you will provide support to ensure the office team are delivering an exceptional customer experience. Additionally, you will manage the delivery team to ensure that all health and safety policies and delivery procedures are adhered to.

Job Responsibility

  • Ensure Health & Safety, Hygiene and Food Safety procedures & practices are adhered to and followed at all times
  • Ensure adequate, cost effective resource levels are in place
  • Maintaining stock levels to meet our customer demands
  • Work with and support staff on a day-to-day basis to deliver profitability and service standards
  • Ensure all behaviours are in line with apetito's Code of Conduct
  • Maintain excellent operational standards throughout the Contract
  • Adherance to all apetito procedures and deadlines
  • Ensure all company vehicles are maintained as appropriate
  • Be a key link between the teams onsite
  • Deputise for the RSOM in their absence
  • Maintaining route optimisation processes included routing
  • Responsible for delivery of retail standards within the depot
  • Support the RSOM to deliver company and client business objectives
  • Agree contract KPIs, monitor performance against KPIs and drive/manage performance and profitability to ensure achievement
  • Achieve budgeted sales and profitability, influence key P&L drivers and accurately forecast future financial performance
  • Demonstrable leadership and coaching/ support provided to employees on a day-to-day basis to increase engagement and motivation
  • Recruit, induct, develop, appraise and review contracted employees as appropriate to ensure successful sign-off probationary
  • Develop training structures to ensure growth within the depot
  • Identify and manage training and development needs of staff
  • Champion and oversee excellent service standards
  • Ensure all processes are communicated and followed by all personnel
  • Promote and instil belief in customer service ensuring customer expectations are met and where opportunities arise, exceeded
  • Ensure all new literature is delivery by the team to customers
  • Maintain excellent communications with client employees ensuring quality information is exchanged when appropriate ie feedback from Leadership Conference
  • Deliver all client and company administration and reporting requirements
  • Abide by client, company and legislative policies and procedures ensuring consistent compliance
  • Maintain quality and standards of overall presentation, ensuring adherence to company and agreed contract standards
  • Champion Employee Forums – promote attendance/engagement by Employee Representatives
  • Create excellent inter-company relationships within departments (ie HR, Finance etc., ) and divisions
  • Build and maintain a relationship with the larger team across the UK and Ireland, sharing best practice

Requirements

  • Demonstrate a high standard of customer care
  • Telephone skills: able to handle calls effectively and professionally
  • Administration experience
  • Proven experience in stock control
  • Proven ability in managing and developing a team
  • Confident in people management activities e.g. recruitment, sickness absence, performance management and disciplinary procedures
  • Able to understand and translate P&L accounts
  • Experienced in prioritising workload
  • Computer skills: confident users of all Microsoft Office Suite (Intermediate level or above)
  • Full driving licence

Nice to have

  • Transport & Logistics background
  • eMeal (Navision) knowledge
  • Contract Catering experience
  • Fleet management experience
  • Level 3 Food Hygiene Certificate

What we offer

  • Competitive salary – accredited Living Wage employer
  • 33 days holiday per year, including bank holidays (which are considered a normal working day)
  • Option to purchase up to 5 additional days holiday per year
  • Discretionary annual bonus scheme
  • Pension scheme - employer matched contributions up to 4%
  • Life assurance scheme worth at least 1x annual salary
  • Free turkey or voucher at Christmas
  • apetito perks scheme including salary sacrifice options and retail discounts
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