Depot Fleet EV Charging Engineer Job at Pod Point (London)

Job Description

This is a brilliant opportunity for someone who really enjoys getting hands-on with complex EV infrastructure and solving problems that genuinely matter. You’ll be right at the centre of our operations, working across teams and with cutting-edge technology to keep our network performing at its best. We’re looking for someone who takes ownership, thrives in a fast-moving environment, and wants to play a key role in scaling an EV business. If you’re passionate about the space and want to make a real impact, you’ll fit right in.

Job Responsibility

Deliver Tier 2 Technical Support - you’ll resolve complex incidents, service requests, and problems, identifying trends and driving improvements across the estate
Monitor and Respond to System Alerts - you’ll proactively monitor multiple platforms to detect emerging issues, bottlenecks, and risks, taking swift action to prevent disruption
Own Customer Escalations - you’ll take full ownership of escalations through to resolution, ensuring customer expectations are exceeded at every stage
Collaborate Across Teams - you’ll work closely with Tier 3 software teams to identify bugs, and partner with third-party vendors and OEMs during major incidents and new service implementations
Manage OEM Escalations - you’ll drive complex issues through to resolution with charger manufacturers and external partners
Support Commissioning and Change Activity - you’ll contribute to onboarding new sites and complete out-of-hours activities, including upgrades, maintenance, and testing
Document and Enable Others - you’ll produce and maintain technical documentation, processes, and training materials, enabling Tier 1 teams to deliver effectively
Maintain Service Excellence - you’ll ensure KPIs, SLAs, and OLAs are consistently met, while upholding EO’s values, ethics, and customer-first approach
Drive Continuous Improvement - you’ll identify recurring issues, trends, and opportunities across the estate, using data and insights to drive improvements in system performance, stability, and customer experience
On Call Service Contribution - As part of a 24x7x365 support model, you will contribute to on call engineering coverage. On call engineers provide significant advantages where equipment uptime and operational continuity are critical. This Covers: Technical Support & Maintenance - respond promptly to faults and breakdowns
Customer Interaction - communicate clearly with clients, providing real time updates
Documentation & Reporting - record incidents, repairs and parts used
Compliance & Safety - follow safety protocols, industry regulations and PPE requirements
Availability & Readiness - maintain operational readiness when on the on call rota

Requirements

Hands-on EV Charging Expertise - Strong experience troubleshooting AC and DC charging infrastructure, with a deep understanding of EV ecosystems
OCPP Knowledge - Solid understanding of OCPP protocols, with the ability to analyse and interpret protocol messages
End-to-End Technical Understanding - Experience across full charging solutions including chargers, hubs, routers, and onsite networking, including data and message flows
OEM and Hardware Troubleshooting - Proven ability to use OEM tools and manuals to configure, manage, and resolve device issues
Networking Capability - Strong skills in configuring, managing, and troubleshooting local networks, routers, and load management systems
Electrical Qualifications - Qualified electrician, with knowledge of single and three-phase systems, voltage levels, and earthing setups across UK, EU, and US standards
Technical Support Experience - At least 3 years’ experience in technical support or managed services within EV, energy, or similar technical environments
Customer-Focused Mindset - Experience working in customer support environments, with excellent communication skills and a confident telephone manner
Problem Solving and Ownership - Strong analytical skills, with the ability to prioritise effectively and drive issues through to resolution
Health and Safety Awareness - Good understanding of health, safety, and environmental legislation, with the ability to promote safe working practices
You must have the legal right to work in the UK

Nice to have

Experience working with multiple OCPP EV hardware vendors and back-office platforms
Familiarity with Agile or fast-paced delivery environments
Experience delivering training or mentoring junior team members
Strong commercial awareness and understanding of large-scale EV adoption ecosystems
Proficiency with Microsoft Office and MS Project

What we offer

Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform
Podpoint Charger
Discounted energy tariff (Pod Power or EDF Employee Programme)
Flexible hybrid working model
Work abroad for up to 20 days per year
Family & friend discount scheme
25 days holiday (plus Bank Holidays)
Very generous parental and family leave
Pension scheme with a 4.5% matched contribution
Eyecare scheme
Life insurance covering up to 4x your annual salary
Virtual GP provided by HealthHero
Employee Assistance Program
Free Mortgage Advice
Discounted Gym Memberships
Cycle2Work Scheme

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Depot Fleet EV Charging Engineer

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