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The Depot Administrator will support the successful delivery of a quality passenger transport service in the area. You will play an important role in ensuring our services remain legally and contractually compliant by using the systems and processes in place to ensure this.
Job Responsibility:
Act as a first point of contact for general telephone, email and in person enquiries relating to the depot and transport operation, escalating as appropriate
Regularly liaise with local authority, providing attendance updates of service users
Monitor and record mechanical replacement vehicle (MRV) usage, reporting to the company vehicle insurer on a weekly basis
Support with the general administration of vehicle compliance paperwork, including inspections, servicing, MOT, and defect documentation
Support the management team where required to ensure Cordic dispatch system is continually updated with changes to transport routes, including the addition and removal of new or ceased routes
Support contract management team by liaising with operational staff by email, telephone, or in person, providing notification of any amendments to transport routes
Troubleshoot and provide support to users of dispatch system, Cordic, where required and able to
Assist with the completion of timesheets and general payroll amendments for Drivers & Passenger Assistants
Support as required with project work relating to the depot and transport operation
Fulfil other reasonable duties as and when requested by the management team
Requirements:
Great organisation and IT skills are essential
Demonstrate a fantastic telephone manner and written English
Adherence to and promotion of Equality policy at all times
Comply with the statutory provision of the Health & Safety at Work Act 1974 and any other relevant legislation or policies and procedures relating to health and safety and good working practices
Adherence to all company procedures and codes of conduct relating to the role
What we offer:
Term-time only, rolled up holiday pay entitlement is 12.07% of gross pay relating to work completed
Access to our Employee Assurance Programme
Automatic enrolment in our pension scheme after three months service