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Citizens Bank Logo Citizens Bank · IT - Administration

Deposit, Product Operations Partner

United States, Johnston Employment contract 130000.00 - 161000.00 USD / Year · Job Posted June 15, 2026
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Job Description

The Consumer Deposit Product Partner operates at the center of product operations, risk oversight, and customer remediation for deposit products. This role is responsible for investigating customer impacting issues, validating data and financial outcomes, and ensuring accurate and compliant restitution when product behavior does not perform as expected.

Job Responsibility

  • Lead end to end remediation efforts for deposit related issues, including identifying impacted populations, assessing scope, and ensuring timely resolution
  • Own execution of financial restitution, including validating calculations, reviewing methodologies, and confirming customers are made whole accurately
  • Perform account level analysis and validation to confirm correct customer treatment and identify discrepancies
  • Analyze large datasets using Excel and internal systems to validate customer impacts and financial outcomes
  • Conduct sampling and detailed account level reviews to ensure accuracy of restitution populations
  • Investigate data anomalies and partner with data teams while maintaining ownership of final validation and sign off
  • Act as an embedded product risk partner to identify issues before they result in customer impact
  • Review product behavior and changes to ensure alignment with intended design and regulatory expectations
  • Proactively identify potential risks or 'landmines' in product changes and operational processes
  • Partner with Technology, Product, Risk, Legal, Compliance, Finance, and Operations to resolve customer impacting events
  • Support root cause analysis, issue resolution, and coordinated remediation efforts across teams
  • Engage in audit and regulatory activities, providing documentation, analysis, and support as needed
  • Support additional operational responsibilities including product rate changes, QA and QC reviews, and control validation
  • Flex across team priorities as restitution volumes change, contributing to broader product operations support
  • Help establish and improve governance, controls, and documentation to ensure consistent and auditable outcomes
  • Leverage remediation insights to identify systemic issues and recommend improvements
  • Strengthen processes to reduce recurrence of customer impacting events
  • Contribute to building a more proactive risk and control environment within product operations

Requirements

  • Strong analytical skills with hands on experience using Excel for data analysis, including formulas, data validation, and working with large datasets
  • High attention to detail, with the ability to investigate complex issues and validate outcomes at a granular level
  • Knowledge of deposit products such as checking, savings, money market, and CDs, with the ability to understand how product features should function
  • Risk oriented mindset, with the ability to identify potential issues before they impact customers
  • Strong communication skills to coordinate across multiple stakeholders and drive resolution
  • Ability to manage multiple priorities in a fast paced, highly regulated environment
  • Comfort operating in a role that is execution focused, detail driven, and behind the scenes rather than customer facing or feature delivery oriented

What we offer

  • Medical, dental, and vision coverage
  • Retirement benefits
  • Parental leave
  • Flexible work arrangements
  • Education reimbursement
  • Wellness programs
  • Annual discretionary bonus
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